The Financial Aid Representative duties include counseling and advising students and parents on the various financial aid programs, assisting with the administration of one or more federal, state, or institutional financial aid programs, evaluating Financial Aid applications in order to determine student eligibility for various financial aid programs, as well as collecting data and keeping accurate records.

Customer service is a cornerstone of this position - providing quality customer to a diverse population of students, staff, and faculty is expected internally and externally. This person takes a leadership role within the department.

• Counsels students and parents about financial aid eligibility, federal aid programs, application process and procedures, and financial need in accordance with Title IV Federal regulations.
• Assists the Admissions Team with prospective students by pre-qualifying potential students based on Title IV information accessed through NSLDS.
• Conducts financial needs analysis, determines eligibility for Title IV Federal Aid programs, utilizes and updates database with awards and scheduled disbursements.
• Ensures that awarded financial aid is packaged and disbursements scheduled in accordance with Title IV regulations.
• Performs verification as set by the Department of Education to ensure data accuracy. Counsels students and parents on changes to financial aid awards.
• Provides direction to students on how to resolve conflicting information on the ISIR.
• Reviews appeal documents for accuracy and completeness prior to submission to Director of Financial Aid.
• Coordinates with Admissions counselors to provide an effective and seamless student recruitment, entry, and enrollment process.
• Performs exit interviews and loan counseling to students upon graduation.
• May assist with financial aid workshops or outreach programs for students, parents, faculty, and staff.
• May assist students in developing and implementing realistic financial budgets and determine available options.
• Develops and maintains current knowledge of financial aid programs and eligibility requirements by attending training, workshops, and conferences. May participate in and assist with Financial Aid cross-functional training.
• May be asked to take a leadership role on special projects, and to assist in leading the FA Team with the Financial Aid Director.