JOB TITLE: End User Specialist

JOB LOCATION: Texas - Hybrid

DEPARTMENT: Sales and Services

REPORTS TO: Chief Revenue Officer

OUR PURPOSE & VALUES:

Our purpose is to make height safety simple so our partners could focus on what’s important to them.

One Team. One Goal. We go further together – diverse in our talents, united in our goal of making safe simple.

Stand Tall. We step up to the toughest challenges and stand up for what’s right.

Dare to be Different. We’re open-minded and unafraid – prepared to go against the herd when we think there is a better way.

POSITION OVERVIEW:

We are seeking a skilled and detail-oriented Height Safety End User Specialist to join our team at Guardian, a trusted leader in height safety solutions. This crucial role focuses on ensuring the safe use of Guardian's height safety equipment and systems in compliance with industry regulations and company standards. The specialist will be responsible for training, advising, and supporting end-users in their safe engagement with Guardian's height safety measures, as well as troubleshooting and maintaining equipment to maximize efficiency and minimize risk.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

• Provide hands-on training and guidance to end-users on the proper use and application of Guardian's height safety equipment.

• Develop relationships with End Users and build funnel of partnership opportunities.

• Work cross functionally to provide field feedback concerning all aspects of Guardian’s products and services.

• Inspect, maintain, and troubleshoot Guardian's height safety systems and equipment, ensuring optimal functionality.

• Assess work environments to identify potential safety risks and recommend mitigation strategies.

• Develop and deliver safety briefings, workshops, and educational materials tailored to end-user needs.

• Act as a subject matter expert on height safety regulations, standards, and best practices related to Guardian's product line.

• Conduct regular audits of height safety compliance and document findings.

• Collaborate with the safety management team to improve protocols and equipment usability.

• Respond promptly to safety concerns and provide actionable recommendations to ensure immediate risk reduction.

• 50% - 70% travel required

EDUCATION & EXPERIENCE:

Required:

• Bachelor’s degree in Marketing, Business, or related field

• 2+ plus years of experience in sales

• Valid driver’s license and clear motor vehicle record

• Excellent written and oral communication skills

• Excellent interpersonal skills and the ability to collaborate with other departments

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

• Experience working in a manufacturing organization

• Experience working in a structured sales operating model

• Experience managing to top-line and bottom-line targets

Preferred:

• Experience in the commercial construction and/or industrial segments

• Experience with regulated and compliance driven product lines

• Experience working in the fall protection or safety products industry

• Experience pulling sales through distribution

ACTIVITIES & SKILLS:

Writing - Communicating effectively in writing as appropriate for the needs of the audience

Time Management - Managing one's own time and the time of others

Systems Evaluation- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Speaking - Talking to others to convey information effectively

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do

Reading Comprehension - Understanding written sentences and paragraphs in work related documents including contracts

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

Mathematics - Using mathematics to solve problems

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Coordination - Adjusting actions in relation to others' actions.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

KNOWLEDGE:

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, production methods, and coordination of people and resources.

Mathematics - Knowledge of arithmetic and financial calculations commonly used in business

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.

TOOLS AND TECHNOLOGY:

Computers

• Routine use of a PC

Customer relationship management (CRM)

• Sales Force CRM system

Electronic mail software

• Microsoft Outlook

Enterprise resource planning ERP software

• Epicor

Human resources software

• ADP Workforce Now

Office suite software

• Microsoft Office

Presentation software

• Microsoft PowerPoint

Spreadsheet software

• Microsoft Excel

Word processing software

• Microsoft Word