Infrastructure Services Manager

Are you a technically minded leader who thrives at the intersection of hands-on Oracle DBA expertise and people leadership? If so, we want you on our team!

__________________________________________________________________________________________

About the role:

As Infrastructure Services Manager, you’ll play a key role in ensuring the delivery of high-quality Infrastructure Services across a diverse customer base. You’ll work closely with Delivery, Sales, Marketing, and Security teams. Leading a talented global team of DBAs and security specialists, you’ll drive operational excellence, ensure robust governance, and deliver seamless services.

You’ll oversee complex Oracle environments, manage patching and vulnerability programs, support the sales cycle, and help maintain compliance with internal security and governance standards.

If you are a motivated and inspirational leader who still loves to get hands-on with complex technical challenges, this role is for you!

What you’ll be doing:

As a motivated leader who enjoys staying hands-on with complex technical challenges, you will:

• Lead & develop a global Infrastructure Services team by coaching, mentoring and driving performance
• Plan and allocate resources to meet customer demand and ensure smooth service delivery
• Leading the design, implementation and ongoing management of Oracle environments on a wide variety of platforms including Linux, Solaris, and Cloud-based systems hosted in AWS and Azure
• Oversee technical delivery across multiple Oracle environments, staying hands-on with complex DBA activities when needed
• Manage patching, vulnerability management, and security to maintain robust, compliant environments
• Ensure compliance with internal policies, security controls, and governance standards
• Own and lead technical customer meetings and reviews, and support the Sales Team in technical sales presentations
• Foster cross-team collaboration, working closely with Delivery, Sales, Marketing, and Security teams
• Act as senior escalation point for operational, technical, and security challenges.

What we’re looking for:

• Experience in managed services, outsourcing, or multi-client environments
• Extensive experience as an Oracle Apps DBA
• Deep expertise in Oracle Database technologies
• Proven experience of leading and mentoring technical teams
• Strong customer facing and communication skills with proven experience leading technical customer meetings and reviews
• Strong knowledge of infrastructure, patching, vulnerability management, and security governance
• Exceptional communication skills to engage confidently with customers and senior stakeholders.

Interview process:

Our hiring process is designed to be efficient and transparent. Here's what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive Salary: We value your hard work with a competitive salary, to be discussed based on experience
• Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
• Birthday Leave: Celebrate YOU by taking your birthday off
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
• Company Pension Scheme: Secure your future with our Company pension scheme
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
• Personal Development: We invest in you with tailored training and career growth
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.