Job Title:	Senior Manager - System and Network Administration
Reporting to:	Head of Technology
Alternate Reporting:	CEO
Location:	ACE Lahore Office, Pakistan

Job Summary:

The Senior Manager – Systems and Network Administration will oversee the System and Network Support team to ensure the smooth and secure operation of the company’s IT infrastructure. This role involves managing email exchange, Active Directory, data servers, domains, DNS, SSL, XDR, VOIP, Internet, MDM, and overall network security and management. The ideal candidate will possess strong leadership skills, technical expertise, and a proactive approach to maintaining and improving the organization’s IT systems.

Key Responsibilities:

1. Team Management:

• Lead, mentor, and manage the System and Network team to ensure high performance and efficiency.
• Allocate tasks, monitor progress, and ensure timely resolution of issues.
• Provide training and development opportunities for the team to stay updated with the latest technologies.

Network Management:

• Design, implement, and manage local area networks (LAN), wide area networks (WAN), and other network segments.
• Ensure network connectivity throughout the company’s LAN/WAN infrastructure is on par with technical considerations.
• Monitor network performance and troubleshoot connectivity issues.
• Troubleshoot network problems and outages, and collaborate with network architects on optimization.

Server Management:

• Oversee email server management, ensuring reliable and secure communication.
• Manage active directory servers, including user authentication, permissions, and configurations.
• Ensure optimal performance and security of data servers, including backup and recovery processes.
• Manage Linux servers, ensuring high availability and security.

System Setup and Configuration:

• Install, configure, and maintain hardware and software components, including operating systems, application servers, and network devices.
• Collaborate with the IT team to design and implement system architecture to meet business requirements.

System Monitoring and Maintenance:

• Proactively monitor system performance, identifying and resolving issues to ensure uninterrupted service availability.
• Perform routine system maintenance tasks, such as updates, patches, and security enhancements.

Security and Compliance:

• Develop and implement security protocols to protect the organization’s IT assets.
• Conduct regular security audits, vulnerability assessments, and risk management.
• Manage firewalls, intrusion detection/prevention systems, antivirus solutions, and VPN services.
• Implement and enforce security best practices to protect systems against threats and vulnerabilities.
• Ensure compliance with industry standards and regulations, such as GDPR, ISO-27001, PCI-DSS, or other relevant requirements.
• Oversee Data Loss Prevention (DLP) systems to safeguard sensitive information.
• Implement and manage Extended Detection and Response (XDR) solutions for enhanced threat detection.

Public/Local IP Management:

• Assign and maintain records of all public and local IP addresses.

SSL Management:

• Monitor and renew SSL certificates to maintain secure web communications.
• Implement best practices for SSL certificate usage and management.

Microsoft 365 Management:

• Maintain Microsoft Office 365/Intune licenses and subscriptions.
• Oversee user creation, deactivation, data backup, and license purchase/renewal.

Backup and Recovery:

• Develop and maintain backup and disaster recovery strategies to safeguard critical data and services.
• Test and document recovery procedures to minimize downtime in case of system failures.

Endpoint and Device Management:

• Implement and oversee Mobile Device Management (MDM) solutions to secure company devices.

FTP Management:

• Ensure the secure operation and maintenance of FTP servers.
• Manage user access and data transfers through FTP servers.

Attendance Server Management:

• Manage attendance servers, ensuring accurate data capture and reporting.
• Troubleshoot and resolve any issues with attendance systems.

Wi-Fi Network Management:

• Oversee the configuration and maintenance of Wi-Fi networks for seamless connectivity.
• Ensure secure access and monitor for unauthorized activities.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of system and network configurations, procedures, and troubleshooting guides.
• Generate reports on system performance, resource usage, capacity planning, and security incidents.
• Share regular updates with Team Lead and Head of Technology on a weekly, monthly, quarterly, and yearly basis.

System Optimization:

• Analyze system workloads and optimize resource allocation to improve performance and cost-efficiency.
• Recommend hardware and software upgrades when necessary.

Required Qualifications:

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.

Certifications:

• Relevant certifications, such as CCNA, CCNP, are highly desirable.

Experience:

• Minimum 8-10 years of experience in IT network and security management.
• At least 5 years of experience in a leadership or managerial role.

Technical Skills:

• Proficiency in managing Windows and Linux servers.
• Strong knowledge of network protocols, firewalls, VPNs, and security tools.
• Experience with DNS, SSL certificates, and email server configurations.
• Hands-on expertise with Active Directory, data servers, and backup systems.
• Familiarity with Wi-Fi networks and attendance systems.
• Experience with Data Loss Prevention (DLP), Extended Detection and Response (XDR), Mobile Device Management (MDM), and data security measures.
• Expertise in email exchange management and VoIP services.

Key Competencies:

• Strong leadership and team management skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Strong communication skills, both verbal and written.
• Proactive and detail-oriented approach to work.