Reports to: AVP of Operations

FLSA Classification: Non-Exempt

Salary Range: $18.00 / $22.00 Hourly

Effective Date: August 1, 2022

Job Summary: Professionally greet and direct Bank customers, answer calls on a multi-phone line system. Provide efficient quality customer service as initial contact with the public in the lobby. Promote Quality Service Standards set by Bank.

Supervisory Responsibilities: None

Understand and Support the High Country Bank Mission Statement and commits to adhere to the Values of Honesty, Excellence, Accountability, Respect and Teamwork

Answer the phone before second ring and direct calls to the appropriate department or person

Greet and direct customers in the lobby

Process incoming and outgoing mail.

Process incoming and outgoing interoffice mail

Finalize and mail accounts payable checks as needed

Check HCBC stock on the internet, notify the branches of changes and change Stock Board when necessary.

Make copies and distribute reports as needed for all departments

Maintain lobby area and work station for coffee, supplies and neatness

Assist management with coordinating special events

Fill all copy machines and fax machines with paper before leaving at the end of the day

Perform teller duties when necessary

Follow through and effectively apply Rules & Regulations; Policy & Procedures

Understand and navigate the operating system and core software

Navigate proficiently through CIM Gold, Activeview, AccuSystems, Microsoft Suite, and the Banks website

Answer questions or resolve complex technical problems on customer accounts

Resolve customer service problems in a timely manner to insure quality service

Keep all work areas clean and orderly

Maintain scrapbooks and news paper articles for customer relations

Organize, maintain and/or order supplies for all employees and management

Support management positively with respect to sales and service programs; be a leader in sales and service

Professionally refer customers to other departments seeking loan services, investments, real estate loans, mortgage loans, or other service provided through the organization

Display and adhere to bank protocol regarding the Bank Secrecy Act and Anti Money Laundering Regulations in relation to specific job duties, including but not limited to the Red Flag Identity Theft Prevention program, OFAC, and reporting Suspicious Activity. Adhere to all consumer compliance regulatory, state and federal laws and regulations.

Multi task

Ensure Compliance with all internal controls and established policies and procedures.

Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC)/Reporting of Currency Transactions (CTR)/Reporting of Suspicious Activity (SAR)/Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD)/Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg CC, E, P).

Excellent verbal communication skills.

Excellent math skills.

Trustworthiness and the ability to act with integrity.

Thorough understanding of customer service.

High school diploma or equivalent is required.

Previous customer service experience is preferred.

Must be able to lift up to 50 pounds at times.

May need to stand for long periods of time.

Sick Time Off

Qualifications: Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment.

Affirmative Action / EEO Statement: High Country Bank is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, hair texture, hair type, or a protective hairstyle that is commonly or historically associated with race, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, wage rates, pay practices, employee activities and general treatment during employment. High Country Bank will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of the Bank. If you need assistance to perform your job duties because of a physical or mental condition, please let the VP of Human Resources know. High Country Bank will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the operation of the Bank. If employees wish to request an accommodation, they should contact the VP of Human Resources.

Any employees with questions or concerns about this policy or who experiences or observes any violation of this policy should report it immediately to the VP of Human Resources. High Country Bank prohibits any form of retaliation against individuals who, in good faith, report such matters or participate or cooperate in their investigation. If employees feel they have been subjected to any such retaliation, they should contact the VP of Human Resources. Violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including termination. All employees must cooperate with investigations under this policy.