Under the supervision of the Minor Shelter Supervisor, the Minor Life Skills Manager will be responsible for providing direct supervision of youth at the Urban Peak Minor Shelter program. This includes ongoing engagement, assessment, intervention, and ensuring client safety by providing the delivery of appropriate and effective program services in a positive environment. Duties include supervision of youth in accordance with facility rules and regulations, youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and supporting the Minor Shelter Case Manager with completing Discharge information. This position also involves communication with the Minor Shelter Case Manager and with the youth’s family, if applicable, and working with the youth and Shelter team towards program termination within 21 days of entry. The Minor Life Skills Manager will assist with reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission.

The Minor Shelter Life Skills Manager will work with youth ages 12-17 who are enrolled in Urban Peak’s Minor shelter program who are experiencing homelessness. The acuity of clients varies based on mental and physical health needs, and unique histories of trauma. The priority for these clients will be family reunification or, if not possible, referring to other systems of care within 21 days of program entry. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and will emphasize the physical and emotional safety of youth and staff.

Who You Are:

• A High School Diploma or equivalent and two (2) years’ of experience working with high-risk, adolescent populations in a shelter, residential, or transitional housing environment; or an equivalent combination of education and experience OR A Bachelor’s degree in social work or psychology with experience working in a shelter environment is highly desired; or two (2) years’ of college in psychology, sociology or social work or a related field and some experience working with high-risk adolescent population
• Lived experience reflective of the youth we serve encouraged but not required
• Able to connect and work effectively with a diverse, resistant street youth population
• Exercise discretion and independent judgment, set clear and appropriate boundaries with youth
• Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults
• Provide services that are trauma informed, appropriate, and effective
• Problem solving skills (multi-tasking, assessment, organization and prioritization)
• Team oriented and able to coordinate with various departments and staff
• Understanding of the provision of and commitment to trauma informed care
• Must be QMAP certified or eligible for QMAP certification
• Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL).
• An understanding of trauma informed care and harm reduction principles, and an ability to implement these approaches.
• Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Must pass both federal and state background checks and a pre-employment TB screening.

What You Will Do:

All Life Skills Manager positions will be responsible for performing the general work duties listed:

Documentation:

• Accurately document admission record and record actual services received by clients
• Collect and maintain accurate data on an ongoing basis
• Document relevant and significant events that occur during the shift in the Communication Log
• Maintain clear and effective communication with other staff regarding clients
• Ensures client confidentiality through the safe and secure storage of client information.
• Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
• During intake, assesses the level of need and makes recommendations regarding youth’s involvement in Urban Peak. Establishes plans with youth, ensures follow through, and makes appropriate referrals.

Youth Supervision:

• Provide milieu supervision and work to ensure the safety of the youth and their environment
• Assure that youth maintain cleanliness of the shelter environment
• Provide direction and support to youth on the completion of daily chores and other milieu activities
• Maintain a welcoming presence; and support youth who come into the shelter

Assessments:

• Collect and record necessary intake information to reflect the needs of clients
• Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up

Crisis Intervention:

• Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.

Case Management:

• Facilitate group activities and discussions
• A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials)
• Additional case management meetings may be required

What We Offer:

• Salary: $24.04 / hr
• Shift: Sunday thru Wednesday 1:00pm to 11:00pm
• 100% Employer paid Medical and Dental plans
• FSA & Dependent Care
• Vision | Accident Coverage | Critical Care & Hospital Extended Stay Plans
• 403(b) Retirement Plan with company match
• Robust Employee Assistance Program
• RTD Eco Pass
• 10 Paid Holidays & Paid Sick Time
• 120 hours of vacation to start
• Second Language pay differential
• Staff support for lateral growth through training and mentorship