SUMMARY

The Houseperson is responsible for the cleanliness of the guest rooms interior and exterior including guest patios, entrance areas for both the resort and the villas, linen closets, stairwells, walkways, pathways, trash rooms. Other responsibilities include deep cleaning, handling guest’s requests stocking and removing linen, pressure washing, shampooing carpets, floor care and performing special projects. Houseperson contributes to the resort and villas commitment to high quality guest service and teamwork.

ESSENTIAL FUNCTIONS

• Responds promptly to requests from guests and other departments
• Checks pathways/stairwells for paper, insects, debris, cigarette butts, room service items, etc. Check all wall sconces for burnt out light bulbs. Sweep and damp mop floors. Clean signs and exterior lighting.
• Check public restrooms including pool areas
• Prepare pools based on rancho Valencia Standards and check periodically
• Pick up work assignments from the Housekeeping Department and review any questions. Swipe ID card in/out and keys.
• Assist with stripping rooms as needed.
• Deliver guest request for housekeeping, calling them in as complete once they have been delivered
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
• Pick up dirty glasses and wash them according to Rancho Valencia standards
• Assist supervisors with preparing all arrival rooms
• Complete all general cleaning assignments and any projects assigned by Supervisors
• Pick up all garbage and dirty linen from linen closets and take dirty linen to laundry
• Check all public areas periodically
• Dust, polish, and remove marks from walls and furnishings
• Vacuum carpets and perform floor care duties including but not limited to carpet shampooing and extracting, hard surface floor care, polishing, sealing and other deep cleaning
• Follow Rancho Valencia Resort service and standards guidelines
• Clean mirrors, windows, high and low dusting
• Follow all OSHA and MSDS rules and regulations
• Follow all company safety and security policies and procedures
• Report accidents, injuries and unsafe work environment to manager
• Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional
• Develop and maintain positive working relationship with others
• Support team to reach common goals
• Ensure adherence to quality, expectations and standards
• Actively participates in Safety Programs and abides by all injury reporting and safety behavior.
• Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

QUALIFICATIONS

Required

• Prior housekeeping experience required, preferably in a luxury environment
• Floor care experience
• Must have schedule flexibility AM/PM, weekends and holidays
• Ability to learn quickly and work in fast paced position
• Ability to communicate in English with vendors, guests and staff to their understanding
• Must be able to multi-task gracefully

Desirable

• Prior Five Diamond resort experience
• Dynamic and personable

SKILLS

Required

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
• Ability to focus attention to details.
• Ability to maintain confidentiality of hotel guests and pertinent hotel information.
• Ability to ensure security of guest room access and hotel property.
• Ability to prioritize, organize and follow through.
• Ability to resolve problems using good judgment

TRAVEL REQUIREMENTS

• Infrequent local travel may be required

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Frequent need to stand and move about for long periods of time.
• Ability to lift, pull and push 40 pounds frequently and 50 pounds occasionally
• Ability to stand for long periods of time and move moderate distances
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Salary: $20 per Hour