JOB SUMMARY

Supervises the operations of his/her office and insures that all office duties are performed and completed daily.

RELATIONSHIPS

Reports to: Team Leader, Assistant Team Leader and Office Manager

Supervises: None

QUALIFICATIONS

Education: High school diploma or equivalent

Training/education in business office activities required (two years of experience may be substituted for education/training)

Experience: Two year medical clerical/office experience preferred

MENTAL DEMANDS

Require frequent and constant judgment and response. Requires English language skills adequate for written, verbal, and telephone communications.

PHYSICAL DEMANDS

Require visual and auditory acuity adequate for frequent use of computers and other business office equipment. Ability to sit for long periods, move frequently throughout the facility, overhead and low reaching and ability to exert force of up to 50 lbs. occasionally, up to 20 lbs. frequently and/or up to 10 lbs. constantly.

OCCUPATIONAL EXPOSURE

Category II exposure to bloodborne pathogens; may encounter chemical hazards.

ESSENTIAL JOB FUNCTIONS

Supports the philosophy, goals, and objectives of the Organization

• Supports, and performs according to approved policies and procedures.
• Supports and participates in programs directed to patient and staff safety.
• Considers patient rights in performance of job responsibilities.
• Contributes to the quality / performance improvement process.
• Observes safety measures in performance of job responsibilities.
• Responds to emergency situations with competence and composure.
• Corrects or reports observed or suspected violations, hazards, and noncompliance in accordance with policies and procedures.

Maintains and promotes professional competence through continuing education and other learning experiences.

• Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance as needed.
• Attends and actively participates in meetings, committees, inservices, seminars, workshops, conferences, and quality/performance improvement activities according to job responsibilities and requirements.

Communicates effectively with patients, visitors, physicians, and co-workers.

• Communicates effectively and professionally with patients, visitors, physicians, and co-workers using a translator when necessary.
• Documents information received from the patient and disseminates it to the appropriate people or areas.
• Interactions are respectful and courteous.
• Ability to multi-task and good communication skills required.

Provides leadership to team to provide the highest level of patient care in a most efficient, time and cost effective manner.

• Cross training may be required.
• Participates in office meetings.

Organizes business office activities to support Facility operations.

• Evaluates accounts to maintain correct and lawful practices for billing payers.
• Reviews accounts to verify benefits, verify representation, verify LOP status, insure appropriate CPT codes are entered for services provided, identify billing errors, high balances, exhaustion of benefits, lack of insurance, and LOP coverage.