The Customer Service Representative will provide excellent customer service, build stronger relationships with existing customers, develop new ones, and support multiple JPE Regional Sales Managers. The position will be the primary point of contact for JPE’s many MRO customers and be a key member of the sales team supporting commercial airlines and JPE’s largest customers. As an Inside Sales Associate the position will act as the Regional Sales Manager’s internal advocate and will work with multiple departments across the organization always ensuring the best customer service. The position is in the Sales and Marketing department and reports to the Inside Sales Manager.

Core Responsibilities (Includes but is not limited to)

1. Become familiar with JPE parts and other distribution lines/parts.

2. Utilize JPE’s ERP system to respond to RFQs and correctly fulfill orders.

3. Evaluate customer quotes/orders for cross-sell opportunities and follow up.

4. Compile sales opportunity analyses as required.

5. Track sales opportunities identified in JPE’s CRM.

6. Research and identify new sales opportunities.

7. Proactively approach customers with new product offerings.

8. Maintain strong relationships with current customers.

9. Expand customer base.

10. Coordinate efforts across different JPE departments to provide the highest level of service to customers.

11. Support outside sales force.

12. Other duties as assigned.

Experience and Skills

1. 2+ years of experience working in an aviation related inside sales role strongly desired.

2. Motivated self-starter with outgoing phone personality.

3. Detail oriented with strong analytical reasoning required.

4. Strong Microsoft Office skills required, with an emphasis on MS Excel.

5. Sales experience in a manufacturing / distribution environment, handling multiple product lines with strong emphasis on cross-selling, price negotiation, and follow up.

6. Must have excellent communication skills, both oral and written.

Education

Four-year degree highly favored

Physical Requirements

• Work is performed in a standard office environment; Noise level is moderate in the work area.
• Ability to communicate well orally with customers, management and co-workers is crucial. Regular use of phone and email communication is essential. Hearing and vision correctable within normal ranges is essential for conversations, receiving information and preparing and inspecting documents.
• Must be able to sit for extended periods up to 50% of time for computer use or maintain equipment in and around your desk.
• Occasional lifting of parts or procured items up to 25lbs may be required.
• Ability to move about the office occasionally accessing files, storage, office equipment, meetings as required.
• Must have good manual and finger dexterity for computer work.

Compensation and Benefits

Hourly base position commensurate with experience along with a commission schedule. We offer some flexibility in start times with manager approval, paid vacation, and sick/personal leave along with health, dental, vision, life and other insurance options and 401k benefits with a matching contribution. Other perks; annual training/education budget for all employees, referral bonuses for new hires, complimentary snacks and drinks, small on-site gym, company events and philanthropy opportunities.

About Us

Jet Parts Engineering (JPE) is an equal opportunity employer. In business since 1994, JPE is an aerospace engineering firm that has established a reputation for supplying high quality parts while providing exceptional service to its customers. Employees enjoy a diverse, positive, communicative, team-oriented, and cross-disciplinary environment. With employees stationed across the continental U.S. as well as Europe and Asia, JPE is widely expanding. For more information, see www.jetpartsengineering.com.