Job Summary
Responsible for coordinating patient transfers, ensuring effective communication between healthcare providers, and maintaining high standards of patient care in a fast-paced call center environment. Facilitates the prompt transfer of patients between facilities and internal transfers, utilizing clinical expertise to assess patient needs and determine appropriate transfer options, ensuring continuity of care. Acts as a central communication source for all components of the patient transfer process, including direct admissions and critical care support. Maintains accurate and timely documentation of pertinent patient information, transfer details and communication with healthcare providers. Advocates for the patients through consideration of patient condition, service requirements and urgency.

Skills
1. Possesses effective oral and written communication skills.
2. Ability to foster and facilitate working relationships and teams.
3. Ability to maintain professional demeanor under distress situations.
4. Ability to negotiate and resolve conflict.
5. Ability to analyze, evaluate and solve problems.
6. Ability to apply knowledge to workplace issues.
7. Ability to effectively resolve complex systems issues.
8. Skill in the use of computer systems and related software applications.
9. Bilingual English/Spanish is preferred.

Work Experience
Three years of experience as a Registered Nurse in a critical care and/or emergency department is required.

License/Registration/Certification
1. Current and active license to practice as a Registered Nurse in the State of Texas is required.
2. Current BLS training is required.
3. Completion of the ACLS and PALS trainings required within 6 months of being in the position.
4. Certified Critical Care Registered Nurse (CCRN) or Certified Emergency Nurse (CEN) is preferred.

Education and Training
Bachelor of Science in Nursing is required.