Starting Salary is $45,500 (Negotiable contingent upon experience)

Basic Qualifications

Education/Training: Associate degree in related field preferred; A+ certification preferred; specialized IT education/training; valid driver’s license.

Skill(s): Communicates clearly in English; strong writing and verbal communication skills; strong interpersonal skills; proficient reading, writing, grammar, and mathematics skills; strong time management and organizational skills; proficient technical knowledge and skills to support bank’s hardware, software, and networking, including support for various PCs, laptops, printers, phones, mobile devices, etc.; proficient problem solving, troubleshooting, and documentation skills, including complex technical issues; experience with computer troubleshooting, LAN/WAN environments, and network troubleshooting; experience with helpdesk ticketing systems; knowledge of/experience with Microsoft Windows 11, Windows Server, Microsoft 365, DNS, DHCP, TCP/IP, Azure cloud technologies, and Active Directory, user accounts, and permissions; knowledge of computer and network security principles; requires confidentiality due to access to personal and technological information; visual and auditory skills; must be capable of lifting equipment of 50 lbs. minimum; ability to stand, stoop, crawl, and reach; may be required to travel to various locations; must be able to handle a normal level of workplace stress and interact with co-workers.

Experience: A minimum of one (1) year of related experience required.

General Responsibilities

Responsible for serving as the primary point of contact for Level 1 helpdesk support across the Bank’s information technology environment; coordinating work within the department, as well as with other departments; escalating unresolved issues to Level II support within established guidelines; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Duties

1. Performs various duties to support the Bank’s information technology of which the following are illustrative:

1. Must comply with the Bank Secrecy Act.
2. Periodic attendance of business and community events as a representative of the Bank. Ancillary Duties
   Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

All levels

1700 Avenue of the States

Suite 301

Lakewood, NJ

Various outside locations

Equipment/Machines