MSA, The Safety Company
Customer Service Representative I

US-NH-Pittsfield

Requisition ID: 2026-9620
Type: Full-Time
# of Openings: 1
Category: Customer Service

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

Receiving and processing orders, inquiries, quotes received from distributors

Enter orders received

Validate orders received from distributor to ensure manufacturability of products

Review and validate all variable data received with distributor order

Process order changes/updates requested by distributor

Customer service duties assisting with quotations, calls, questions, inquiries, etc.

Qualifications

Special knowledge, skills and abilities required:

Self-starter with excellent time management skills

Strong fluency in English language, both written and verbal

Proficiency in keyboarding and data entry while maintaining accuracy

Demonstrated ability to work in a team environment

Proven success in a job or tasks requiring strong attention to detail

Strong organizational skills and ability to multi-task

Demonstrated ability to meet daily entry goals in a fast-paced environment.

Role has possibility of being hybrid (on-site and remote work) but that is not a guarantee and would be based upon level of experience and skill with the job

Preferred:

Experience with Office 365, CRM, SAP, ABS400.

Experience in order management systems.

Education and experience required:

High school diploma or equivalent.

Preferred:

Associates degree.

1 – 2 years of experience in Customer Service and its related tasks.

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MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.