Job Summary and Objectives:

The Bartender position is responsible for providing exceptional member service through assisting members in the preparation of their drinks, maintaining consistency, and providing excellent member experiences.

As for all our team members, your primary responsibility is to provide an exceptional member experience and keep a high standard of member and guest satisfaction, service quality, appearance, and cleanliness of facilities. A positive attitude and willingness to learn are essential to the success of each team member, as well as the success of our operation.

Woodhill Country Club Mission Statement

Woodhill Country Club is a family-oriented, year-round, private country club that serves as a primary social and recreational center for members by providing high quality activities, facilities and services.

Woodhill Country Club Team Philosophy

Through team work we are committed to sustainable traditions, maintaining balance and pursuing excellence in all areas.

Reports To: Beverage Captain

Essential Job Functions:

• Welcome each member personally within 30 seconds.
• Communicate with members using clear and enthusiastic words, tone, and body language at all times. Make members feel appreciated through actions.
• Work as a team with all personnel to maintain a positive atmosphere and an effective food and beverage service.
• Develop relationships with members learning their beverage preferences and special requests.
• Work with others to keep all areas clean and organized.
• Keep product stocked/replenished to Woodhill’s par levels at all times.
• Mix, garnish, and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes.
• Enter drink orders into POS system immediately, accept payment or apply charge to member’s account, present signature slip for member to sign.
• Arrange bottles and glasses to maintain an attractive display in accordance with Woodhill’s standards.
• Polish stemware.
• Be attentive! Anticipate members’ needs and offer assistance before the member asks for it.
• Count drinks that guests are served. Serve alcohol responsibly. Should a guest reach a state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.

Core Competencies:

• Member Service Focus – Making members and their needs a primary focus of one’s attention and actions; developing and sustaining positive member relationships.
• Professional and Respectful Communication – Respectfully listens to others to gain a full understanding of issues; comprehends written material, presents information in a clear and concise manner; appropriately adapts message, style, and tone to accommodate a variety of audiences.
• Quality Orientation (Attention to Detail) – Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; setting high standards, working hard, and taking responsibility for shortcomings.
• Contribute to Team Success – Actively participating as a member of a team to move the team toward the completion of goals. Listens to and fully involves others in team decisions and actions. Demonstrates personal commitment to the team.
• High Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with stamina, effectiveness, and determination over extended periods of time.

Physical Demands

• Ability to stand and walk for extended periods of time.
• Ability to bend, kneel, stoop, crouch, and twist.
• Ability to lift up to 50 lbs.

Work Environment:

• The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Compensation & Benefits:

· Pay- $20 to $28 per hour NON-TIPPING position

· Uniform shirts provided.

· Complimentary employee meals.

· Use of Woodhill’s exceptional facilities (golf course, pool, tennis courts, and winter sports complex) on days the club is closed.

Qualifications:

Required Education and Experience

· Excellent interpersonal and communication skills.

· Outgoing and friendly demeanor.

· High level of attention to detail and ability to multi-task.

· Customer service oriented.

· Previous experience working as a bartender required.

· Ability to follow established schedule and communicate any necessary or desired changes according to established policies.

Preferred Education and Experience

• Previous experience in a similar environment preferred.
• ServSafe Certification.
• TIPS Certification.