Job Summary:

The Career Navigator provides comprehensive career guidance and support to individuals seeking employment or career advancement. This role involves conducting thorough assessments, developing individualized plans of service, and providing ongoing support to help clients achieve their career goals. The Career Navigator will assist clients with career exploration, job search strategies, resume writing, interview preparation, and connecting them with training, education, and employment opportunities.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

• Client Intake and Assessment
  1. Receive and process referrals from various sources
  2. Conduct comprehensive intake interviews to gather client information, including demographics, education, work history, skills, and barriers.
  3. Administer and interpret career assessments to identify client strengths and interests.
  4. Evaluate client eligibility for programs and services.
• Career Planning and Development
  1. Collaborate with clients to develop individualized program plans of service (IPP) outlining career goals and action steps.
  2. Provide guidance on career exploration, job search strategies, and labor market information.
  3. Assist clients with resume and cover letter writing, and interview preparation.
  4. Facilitate access to training and educational opportunities, including vocational training and community college programs.
  5. Provide soft skills training.
• Job Development and Placement
  1. Develop and maintain relationships with employers to identify job opportunities.
  2. Assist clients with job applications and networking.
  3. Facilitate job placements and provide post-placement support.
• Case Management and Documentation
  1. Maintain accurate and up-to-date client records in the SetWorks system.
  2. Monitor client progress and provide ongoing support.
  3. Conduct follow-up services and evaluate program effectiveness.
  4. Refer clients to external organizations and provider as needed.
• Other Duties
  1. Stay current on labor market trends and resources.
  2. Participate in team meetings and professional development activities.
  3. Maintain a high level of professionalism.
  4. Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications

• Bachelor’s degree in counseling, social work, human resources or a related field preferred. Two years of relevant experience may be substituted for each year of education.
• Experience in career counseling, workforce development, or a related field.
• Strong knowledge of job search strategies, resume writing, and interview techniques.
• Excellent communication, interpersonal, and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work effectively with diverse populations.
• Proficiency in computer applications, including CRM systems and Microsoft Office Suite.
• Knowledge of local labor market trends and community resources
• Experience with case management
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license, and automobile insurance.
• Ability to use good judgment, discretion, and initiative.

Skills

• Case Management
• Career Counseling
• Job Development
• Communication (written and verbal)
• Interpersonal Skills
• Organizational Skills
• Computer Literacy