Job Summary:

This position reports to the E-Merchandise Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for assisting with online customer service and transactions, shipment receiving, sorting and listing material, stocking and rotating product, and light-duty maintenance and housekeeping. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

Sorts and lists all items on truck shipment in timely and effective manner so that each store is well-represented with high quality merchandise.

Ensures that appropriate quantity of merchandise is listed for online sales with photographs, descriptors, and details.

Thoroughly examines each item to determine the correct condition, manufacturer and other pertinent criteria. Takes detailed, clear and appropriate photos. Fills out listing template accurately and appropriately.

Maintains hourly listing average of no less than 5 items per hour.

Transfers and pulls inventory.

Provides the highest level of customer service to reduce customer complaints and problems.

Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.

Theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.

Assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep.

Maintains top-flight condition and appearance of facility by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.

Minimizes waste expense and maximizes salvage revenue opportunity by recycling as many products as possible in most resourceful way.

Ensures that equipment is in safe operating condition and that all safeguards are in place.

Operates forklift truck.

Completes all duties of the job and all work requirements.

Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

Must be at least 16 years old.

High School Diploma or Equivalent preferred. Minimum of 2 years of any combination of military service, high school, or related full-time employment may substitute.

Effective written, verbal, and computer-based communication skills.

Possess a positive attitude and infect others with similar enthusiasm.

Must be able to lift, push, or pull fifty pounds with assistance.

Loyalty to the agency and its mission and policies.

Reliable transportation. Ability to work a flexible schedule including evenings, weekends, and holidays.

Must be willing to obtain a forklift license if able.

Ability to use good judgment, discretion, and initiative.