Lead Patient Access Representative in Snoqualmie, Washington at Snoqualmie Valley Hospital

OBJECTIVE SUMMARY: The Patient Access Department Lead oversees the daily operations of all Patient Access sub-departments. The lead partners closely with the Patient Access Manager to provide leadership coverage and presence to the registration staff in the hospital and clinics. This individual is responsible for ensuring the effective operations through organizing, scheduling, and monitoring department workloads. In addition, will monitor quality and productivity metrics and coordinates training as needed. The lead will serve as the first line of escalation for staff questions on workflows and go-to resource for staff. This position is customer service driven and must effectively promote an exceptional patient experience while working in a stressful environment.

ESSENTIAL FUNCTIONS:

• Obtain and verify accurate patient demographic and financial information; communicate the purpose for all required patient documents for clinics, ED, and outpatient services.

• Ensures patient receives necessary Medicare/Medicaid disclosures, MSP verification and privacy information, including, but not limited to, education regarding the Charity policy and hospital billing procedures.

• Schedule and arrive patients in both clinic and outpatient setting.

• Provides float coverage for clinics, Urgent Care, and ED to cover sick calls and PTO as needed.

• Provides excellent customer service by identifying customer needs and fulfilling customer expectations.

• Excellent organizational and time management skills.

• Possess a solid understanding of health insurance and financial assistance.

• Demonstrated self-starter with a history of increasing responsibility and ability to work independently and as part of a team.

LEAD RESPONSIBILITES:

• Oversees the daily operation of all Patient Access sub-departments.

• Provides assistance and a mentor to all Patient Access team staff. Serves as a knowledge expert and an escalation point for staff questions and concerns.

• Trains new staff and assists with ongoing training for existing staff.

• Responsible for scheduling department shift coverage, competent working with Shifthound.

• Responsible for assisting with Patient Access Manager with quality improvement measures.

REQUIRED QUALIFICATIONS: AA degree or Three years of professional experience in a medical office or related healthcare field. Knowledge of medical terminology.

WORK ENVIRONMENT: Office space, clean, well-lit, air conditioned or heated

PHYSICAL DEMANDS: Ability to work effectively with visitors, patients, and staff. Must be in good general health and demonstrate emotional stability. Sit for long periods at a time, bend, walks, or stoop intermittently. Lift up to 15 lbs. Must be able to work on several projects simultaneously and handle frequent interruptions.

OTHER DUTIES – Please note this job description is not designed contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.