Order Entry Specialist in Houston, Texas at U.S. Legal Support

Location: Houston, TX

Schedule: Monday-Friday | Standard Business Hours

Experience Level: Entry-Level

US Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. With more than 85 offices nationwide, we provide a full suite of services including record retrieval, court reporting, interpreting and translation services, trial services, and transcription solutions.

We're looking for a detail-oriented, organized professional who enjoys research, problem-solving, and administrative work. If you thrive in a fast-paced environment and take pride in accuracy, this could be the perfect opportunity to grow your career with a rapidly growing organization.

As an Order Entry Specialist, you will play a critical role in initiating the records retrieval process by reviewing incoming requests, preparing legal packets, and ensuring requests are sent accurately to records custodians.

As part of our Order & Research Department, you'll work closely with clients and internal teams to verify information, resolve issues, and ensure legal requests are processed efficiently and accurately. This position is ideal for someone who enjoys detail-oriented work, research, and managing multiple priorities throughout the day.

• Review legal requests and supporting documentation submitted by clients.
• Verify that record requests are complete and contain all required information.
• Perform high-volume data entry with a strong focus on accuracy.
• Prepare legal request packets utilizing client preferences, company systems, and established procedures.
• Process requests through various delivery methods including mail, fax, and hand-service arrangements.
• Maintain accurate records and documentation throughout the request lifecycle.

• Research facilities, custodians, and locations to ensure requests are sent to the correct destination.
• Investigate incomplete or problematic requests and obtain missing information.
• Handle follow-up communications related to outstanding requests.
• Apply critical thinking and problem-solving skills to resolve order issues efficiently.
• Escalate complex situations when necessary.

• Communicate with clients via email regarding confirmations, questions, and status updates.
• Respond to inquiries in a professional and timely manner.
• Build positive working relationships with internal teams and clients.
• Provide exceptional service while managing multiple priorities.

• Perform quality checks on legal paperwork, system entries, and documentation.
• Resend requests and additional documentation when necessary.
• Save, scan, and maintain electronic records and supporting files.
• Ensure compliance with company standards and client requirements.
• Support departmental workflow and special projects as assigned.

• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Critical-thinking and problem-solving abilities.
• Strong written and verbal communication skills.
• Customer-focused mindset and commitment to service excellence.
• Ability to work efficiently in a fast-paced environment.
• Reliability, accountability, and professionalism.
• Flexibility and resilience when handling changing priorities.
• Ability to learn new systems and processes quickly.

• High School Diploma or equivalent.
• Minimum of one year of administrative, customer service, data entry, office support, or related experience.
• Proficiency with Microsoft Office and web-based applications.
• Strong communication, organizational, and multitasking skills.
• Ability to work accurately in a high-volume environment.

• Litigation support or records retrieval experience.
• Experience working with legal, medical, or business documentation.
• Experience in research, order processing, or records management.
• Familiarity with CRM or workflow management systems.

• Competitive compensation package
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Paid Time Off and 9 Company Holidays
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Professional Development and Growth Opportunities
• Collaborative and supportive work environment

At US Legal Support, our people are our greatest asset. We foster a culture of collaboration, accountability, innovation, and continuous improvement. We encourage employees to bring their authentic selves to work and provide opportunities for growth, learning, and career advancement.

Whether you're beginning your career or looking for your next opportunity, you'll find a team committed to helping you succeed.

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Prolonged periods of sitting and working on a computer.
• Frequent use of hands and fingers for typing and data entry.
• Ability to review detailed records and documentation with a high degree of accuracy.
• Ability to communicate effectively by phone, email, and virtual platforms.

This position operates in a professional office environment and routinely uses computers, phones, scanners, printers, and other office technology to support daily operations.

No regular travel is required for this position.

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, add, or remove duties as business needs change.

US Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Candidates must be legally authorized to work in the United States. US Legal Support participates in E-Verify where required by law.