Warranty Analyst in Fort Lauderdale, Florida at Coastal Construction Equipment LLC

Position Scope

The Warranty Analyst/Writer is responsible for managing all warranty-related functions for machines and parts serviced by Stowers Machinery Corporation. This includes writing claims, preparing reports, processing discounts, enrolling Extended Protection Plan (EPP) coverage, and monitoring claim statuses with minimal supervision.

Knowledge and Skill Requirements

• Strong understanding of warranty processes and guidelines.
• Ability to analyze reports and identify machines approaching hardship status.
• Proficiency in reviewing work orders for compliance with warranty timeframes.
• Excellent organizational and documentation skills.

Preferred Qualification(s)

• Technical knowledge of Caterpillar and non-Caterpillar machinery.
• Familiarity with warranty management systems and reporting tools.

Education Requirements

• High school diploma or equivalent required.
• Associate degree or technical certification in business, administration, or related field preferred.

Essential Job Functions

• Prepare and submit warranty claims, reports, and discounts accurately.
• Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.
• Review and monitor claim statuses, notifying supervisors of grievances or recovery issues.
• Run regular reports to identify machines in hardship status and advise supervisors.
• Inspect work orders to ensure compliance with warranty guidelines and coverage periods.

Leadership Responsibilities

• No direct supervisory responsibilities.
• Expected to work independently and demonstrate ownership of tasks.

Preferred Experience and Skills

• Previous experience in warranty administration or service operations.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and related software.
• Excellent written and verbal communication skills.

Physical and Mental Requirements

Ability to sit for extended periods while working on a computer.

• Strong attention to detail and mental focus for reviewing claims and reports.
• Occasional lifting of files or documents (up to 20 lbs).

Work Environment

Office setting with frequent interaction with service and parts departments.

• Standard business hours with occasional overtime during peak periods.

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties