PATIENT SERVICE REP - CVC (Canton) in CANTON, Ohio at Aultman Health Foundation

JOB TITLE: Registration/check-out and check-in

PURPOSE OF POSITION: To greet patients, verify demographic and insurance information collect copays and have all appropriate forms signed. Offer patients friendly and prompt assistance while coordinating the patients care.

WORKING CONDITIONS:

1. Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day.
2. May require paid overtime before and/or after normal working hours.
3. Works in well-lighted and well-ventilated office.
4. Expected to adhere to general office policy.
5. Will not be exposed to blood and body fluids.
6. Will spend majority of the day in front of computer terminal entering data, using telephone, faxes, copiers, and printers.
7. Subject to frequent interruption.

QUALIFICATIONS:

1. Must be a high school graduate or GED
2. Must have 2 years of customer service experience
3. Must have general computer knowledge.
4. Must have basic typing skills.
5. Must have good health as demonstrated by infrequent absenteeism.
6. Must have ability to communicate well with a variety of clients in mature, courteous, and professional manner.
7. Must be able to function independently and accurately with frequent interruptions.

TASKS:

1. Greets consumers in a pleasant professional manner.
2. Verifies demographic, referring physician and insurance information over the telephone or in person.
3. Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.
4. Must collect copays from patients. (See policy on money handling.)
5. Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.
6. Must correctly schedule tests at appropriate site.
7. Must notify appropriate staff when supplies are low for recording purposes.
8. Relieve designated staff re: telephone operator, scheduling,
9. Make sure appropriate forms are completed.
10. Keep an eye on waiting room for supplies and neatness.
11. Distributes patient lists at beginning of day.
12. Must see that drug cabinets are unlocked in the morning and locked at night.
13. Research death notices and enters into the computer system.
14. Will review the providers orders to determine the necessary treatment plan.
15. Either appointments are scheduled, or arrangements are made for diagnostic testing
16. Dictations are sent to the referring and primary care doctors and the clinical summaries are exported out.
17. Recalls are made
18. Precertification’s for procedures are sent to the precertification team.
19. Helps cover outside offices for vacations, FMLA, etc. limited travel