Solutions Engineer, Service Provider in Puuek (Pu Uk) at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solutions Engineer, Service Provider based in United Kingdom.

We are seeking a Solutions Engineer to support the growth of a cutting-edge network intelligence platform and help customers solve complex infrastructure challenges.
This role combines deep technical expertise, customer engagement, and business understanding to deliver impactful solutions across modern networking environments.
You will partner closely with sales, engineering, and customer teams to demonstrate product value, guide implementations, and influence future product improvements.
The position offers the opportunity to work with innovative technologies across cloud, security, observability, and large-scale network operations.
You will act as a trusted technical advisor, helping organizations optimize performance, reliability, and visibility across their infrastructure.
This is a highly collaborative role for someone passionate about solving technical challenges and creating meaningful customer outcomes.

• Manage the technical aspects of the customer journey, including product demonstrations, proof-of-concepts, technical evaluations, and solution validation.
• Partner with sales teams to support customer acquisition efforts, understand business challenges, and communicate the value of technical solutions.
• Respond to technical requests such as RFIs, RFPs, and RFQs, providing clear and compelling responses tailored to customer requirements.
• Build strong relationships with customers, acting as a trusted technical advisor throughout pre-sales and post-sales engagements.
• Gather customer feedback, identify product improvement opportunities, and collaborate with product teams to influence future development.
• Support customer success initiatives by helping clients adopt solutions, integrate with existing systems, and maximize platform value.
• Deliver technical presentations, demonstrations, and workshops for engineers, architects, and executive stakeholders.
• Collaborate with account teams to achieve business objectives and contribute to revenue growth.
• Represent the organization at industry events, conferences, and technical communities while staying informed on emerging technologies.
• Travel regularly to meet with customers and prospects, including onsite engagements when required.

• 5+ years of experience in a Solutions Engineering, Sales Engineering, Systems Engineering, Network Engineering, or similar technical customer-facing role.
• Must be located in the EMEA region, with excellent English communication skills, both written and verbal.
• Strong ability to conduct technical discussions with a wide range of audiences, from engineering teams and architects to senior executives.
• Solid experience working with networking technologies, including routers, Linux-based systems, and infrastructure environments.
• Strong understanding of network and application protocols such as NetFlow, SNMP, BGP, DNS, TCP/IP, and HTTP, along with their practical use in infrastructure operations.
• Knowledge of network security concepts, including DDoS attacks and mitigation approaches.
• Ability to translate complex technical concepts into clear business value and customer outcomes.
• Strong problem-solving skills, customer focus, and a proactive approach to overcoming challenges.
• Experience with scripting languages such as Python, Bash, Ansible, or Perl is a plus.
• Familiarity with databases, SQL, open-source monitoring technologies, and public cloud platforms such as AWS, GCP, or Azure is advantageous.
• Experience working with service providers, carrier networks, cybersecurity, infrastructure monitoring, or high-growth technology companies is highly valued.

• Competitive salary package.
• Remote-first work environment with flexibility across the EMEA region.
• Opportunity to work with innovative networking and observability technologies.
• Collaboration with experienced engineers and industry experts.
• Exposure to complex technical challenges and large-scale customer environments.
• Professional growth opportunities in a fast-growing technology environment.
• Inclusive and collaborative workplace culture.
• Meaningful projects with direct impact on customer success and product evolution.