Public Services Library Assistant, part-time in Grand Junction, Colorado at Mesa County Public Library District

POSITION TITLE: Library Assistant

Department: Public Services

Status: Part-Time

Position Description: Provides library services to all patrons as needed

SUPERVISION RECEIVED: Works under the direct supervision of the Public Services Manager

SUPERVISION EXERCISED: None

Are you passionate about the transformative power of libraries?

Do you want to connect with and make a difference in your community?

We are looking for the right person to provide exceptional customer service to our library patrons.

If you…

- Can offer excellent, proactive patron services

- Want to build relationships in our community

- Want to promote library resources and services

- Have great ideas to share

- Are an enthusiastic team player

…then we have your dream job! As a Library Assistant, you can help enrich lives and build community through opportunities to learn, discover, create and connect.

BENEFITS:

Benefits include vacation and sick leave, and 13 paid holidays. Employees are eligible for employer-paid vision insurance, dental insurance, and an Appleton Clinics membership. Voluntary benefits include voluntary life and AD&D policies, and supplemental insurance benefits. Retirement options are available after one year of employment.

WAGE:

$15.76-19.30 per hour, depending on experience

ESSENTIAL FUNCTIONS:

Works a minimum of 20 hours per week and no more than 29 hours per week.

Ability to arrive at locations throughout Mesa County to successfully fulfill job expectations. Locations include, but are not limited to, library branches and external locations for outreach, programs and classes.

Provides library service upon demand, issues library cards, checkout materials, answers directional questions, answers phone calls, assists patrons with the use of computers and other technology, places holds, locates material and information using the print collection and online resources. Provides basic instruction on the use of the self-check stations, return system, holds pick up system, text notifications, library catalog, PC reservation, printing, mobile printing, utilizing the Internet and library resources. Responds to routine patron inquiries concerning library procedures and policies. Promotes and directs patrons to other services throughout the library. Promotes and assists patrons with WoW services, Books by Mail, and assists with outreach events, library programs and activities as needed. Fills in at other locations and departments when needed. Works with staff throughout the library district to improve and provide outstanding library service to all patrons and volunteers.

Checks in all materials, sorts and shelves items, complete paging slips, all item lists, missing media, hold shelf maintenance, ordering of supplies, wiki updates and other items as needed to ensure effective library operations. Facilitate access to the public computers, Community Rooms, and Study Rooms. Merchandise the collection, create book displays, and maintains an inviting, well-organized library by shelf reading and straightening materials and furniture. Assist with library programs, outreach and special events. Maintain a working knowledge and basic understanding of all MCL services, programs and events. Communicate consistently and in a timely manner verbally and through email, work with others to complete assignments, and remain in scheduled positions. Operate RFID technology and other applicable technology.

SECONDARY FUNCTIONS:

Communicates clearly in-person and via email and other electronic tools consistently and in a timely manner. Works with others to complete assignments.

Performs additional duties as opportunities arise that assist the department and the library in achieving specified goals and objectives.

Stays informed on developments of Mesa County Libraries services and trends:

o Attends monthly staff meetings and training; attends external training as requested, stays aware of changes via email and staff wiki.

May participate in and contribute to library committees and activities.

LIBRARY ASSISTANT COMPETENCIES

CUSTOMER SERVICE

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, prioritizes patrons’ needs, follows procedure to solve customer problems, understands library products and services, maintains pleasant and professional image following library’s dress code.

COMMUNICATION

Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills, assists other staff and departments when available.

DEPENDABILITY

Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

LIBRARY CORE COMPETENCIES

CUSTOMER FOCUS

Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

ADAPTABILITY/ FLEXIBILITY

Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs and covers department and branch shifts when possible.

INITIATIVE

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas and practices self-development.

ORGANIZATIONAL SAVVY

Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.

TEAMWORK

Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge and current awareness of library policies and procedures, principles, materials, and layout Knowledge of alphabetical and Dewey Decimal filing systems

Knowledge of Internet resources and basic searching techniques Knowledge of standard safety practices

Skill in understanding and applying oral, written, illustrated or demonstrated instructions Skill in observing groupings and identifying misplaced items when shelving materials Ability to access, edit, input, and retrieve information from a computer.

Ability to operate a variety of library equipment in a safe and effective manner. Ability to effectively use all office technology available.

Ability to investigate and document patron account issues in a timely fashion.

Ability to obtain and maintain a valid Colorado Driver’s License, preferred.

PHYSICAL REQUIREMENTS:

Ability to remain standing or bending for extended periods of time Ability to maneuver about the library in a timely fashion.

Ability to bend to floor level or reach a height of 75 inches.

Ability to push movable carts loaded to a maximum of 250 pounds. Ability to read a minimum print size equal to 10 points.

Ability to tolerate dust, mold, etc. that may have accumulated on books. Ability to lift up to 50 pounds.

Ability to obtain and maintain a valid Colorado driver’s license and to transport self to other library locations in a timely fashion.

WORKING CONDITIONS:

Subject to frequent interruptions, performs duties in public spaces within the library and in Public Services staff area.

MINIMUM EDUCATION & EXPERIENCE:

Education or training associated with the completion of a two-year degree in college, vocational or technical school courses of study related to the area of assignment, or two (2) years’ previous library experience or retail customer service experience, or an equivalent combination of education and experience.

SCHEDULE:

Unpaid meal break of at least ½ hour per shift to be taken for each 5 hours scheduled.

Must be available to work flexible hours to cover unplanned staffing shortages and department vacations. Includes evening, weekend, and holiday shifts.

PROCEDURE
Upload a cover letter and current resume. Due to the number of applications received, we are unable to provide feedback regarding the status of your application. All applicants will be contacted by email or phone within two weeks of the position closing date. Search is open until position is filled; applications received by Monday August 17th, at 5:00 p.m. will be considered.

Mesa County Public Library District is an Equal Employment Opportunity Employer and participates in E-Verify. For more information about E-verify, please visit this link: http://www.uscis.gov/e-verify/what-is-e-verify