Senior Technical Customer Success Engineer in Germany at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Customer Success Engineer in Germany.

Join a fast-growing remote-first technology environment helping businesses power reliable data collection and automation workflows for the AI era. This role combines technical problem-solving, customer success strategy, pre-sales collaboration, and workflow automation within a highly dynamic SaaS ecosystem. You will serve as a trusted technical advisor for enterprise customers, supporting integrations, troubleshooting complex issues, and improving customer outcomes across the full lifecycle. Working closely with engineering, sales, and product teams, you will help shape scalable customer success operations while contributing directly to product improvements and automation initiatives. The position is ideal for someone who enjoys balancing technical depth with customer interaction in a startup environment where ownership and initiative are highly valued. With significant influence on processes, tooling, and customer experience strategy, this role offers strong growth opportunities and visible organizational impact.

• Act as the primary technical point of contact for enterprise customers across onboarding, integrations, escalations, and ongoing account support activities.
• Lead technical onboarding processes by assisting with integrations, writing implementation examples, debugging customer environments, and supporting proof-of-concept initiatives.
• Collaborate with sales teams during technical pre-sales discussions, helping address customer concerns and supporting enterprise deal closures.
• Monitor account health proactively, identify potential issues early, and implement solutions that improve customer retention and satisfaction.
• Investigate and troubleshoot API, integration, and infrastructure-related issues through hands-on technical analysis and testing.
• Build internal automations, workflows, and operational tools to streamline customer support, triage processes, reporting, and sales preparation activities.
• Develop and maintain technical documentation, customer guides, runbooks, and post-mortem analyses to improve operational efficiency and knowledge sharing.
• Provide structured customer feedback to product and engineering teams, highlighting bugs, friction points, feature requests, and improvement opportunities.
• Support cross-functional collaboration between Customer Success, Sales, Product, and Engineering teams to strengthen customer experience and operational scalability.
• Contribute to hiring, onboarding, mentoring, and process optimization initiatives as the customer success function continues to evolve.

Requirements:

• 5+ years of experience in Technical Customer Success, Solutions Engineering, Developer Support, or similar customer-facing technical roles within SaaS or developer-focused environments.
• Strong technical troubleshooting skills with practical coding ability in Python or JavaScript and the ability to analyze and debug customer implementations.
• Solid understanding of web technologies and networking concepts including HTTP, DNS, TLS, APIs, proxies, and developer tools.
• Experience building technical automations, scripts, integrations, or AI-driven workflows that improve operational efficiency or customer outcomes.
• Comfortable leading technical proof-of-concepts, customer onboarding sessions, enterprise discussions, and escalation management independently.
• Strong communication and stakeholder management abilities with the capacity to adapt messaging for both technical and non-technical audiences.
• Experience working with data-driven customer success methodologies, account health monitoring, reporting, and operational metrics.
• Excellent organizational skills and the ability to thrive in fast-paced startup environments with evolving priorities and limited structure.
• Strong written and verbal English communication skills at a professional level (C1 or above).
• Experience with scraping technologies, anti-bot systems, headless browsers, or developer tooling is considered a strong advantage.
• Familiarity with customer success and collaboration tools such as Intercom, Zendesk, HubSpot, Notion, Amplitude, Stripe, or similar platforms is beneficial.

Benefits:

• Fully remote work environment with flexibility to work from anywhere while covering EU business hours.
• Competitive salary package based on skills, expertise, and market value.
• Opportunity to shape and influence the customer success function from an early stage.
• Flexible equipment policy allowing employees to choose their preferred setup and tools.
• Learning and development budget to support continuous professional growth.
• Annual international team kick-off events and regular in-person meetups.
• Access to additional perks through Deel, including memberships, travel discounts, VPN services, and more.
• Collaborative and highly autonomous culture with strong ownership, visibility, and direct access to leadership.
• Fast-paced startup environment focused on innovation, experimentation, and continuous improvement.