Night Auditor in Whistler, British Columbia at Pan Pacific Whistler

Ready to experience life in Whistler, BC - Canada’s premier ski resort town?
Pan Pacific Whistler is looking for a dedicated Night Auditor to join our team and play a key role in our overnight operations. Apply now!

Purpose:

The Night Auditor supports both Front Office and Finance departments by offering overnight guest services as well as balancing daily financial accounts.

Key Responsibilities:

• Produce of a variety of reports for other departments and support the Night Manager with the Night Audit function. Ensure reports are effective, timely and accurate.

• Complete audit of guest transactions.

• Offer reservation support which includes, entering of reservations, confirmation of extranets. Processing telephone and walk-in reservations.

• Provide arrival experience services, including greeting guests, luggage and ski storage, check-in, bell services, shuttle service, car valet and concierge duties.

• Provide in-house services, including cashiering and foreign exchange, bell, valet and concierge and housekeeping.

• Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.

• Assist with guest communication including responding to guest emails, taking calls and in person communication.

• Provide accurate and timely information about events and services available to guests.

• Promote food and beverage and retail partners.

• Ensure guest and property security and safety during the hours of 11pm to 7am, by handling any issues according to established procedures.

• Perform other duties assigned by the Night Manager, Front Office Manager or Director of Operations as required.