Director, Success Engineer (Strategic) in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Success Engineer (Strategic) in the United States.

This leadership role sits at the intersection of customer success, technical consulting, and enterprise SaaS strategy, focused on supporting the most complex and high-value strategic customers. You will lead a team responsible for driving product adoption, utilization, and long-term value realization across large, multi-location, and enterprise accounts. The role blends hands-on technical depth with executive-level customer engagement, ensuring customers extract maximum value from advanced platform capabilities. You will define how a world-class post-sales technical success function operates at scale, shaping processes, playbooks, and performance standards. Working closely with Sales, Product, Engineering, and Customer Success leadership, you will influence roadmap priorities and expansion opportunities. This is a highly visible role where customer outcomes directly connect to revenue retention and growth. It is ideal for a builder who thrives in fast-moving environments and enjoys creating structure where it does not yet exist.

This role is responsible for building and scaling a high-performing Success Engineering organization focused on strategic enterprise accounts, ensuring strong adoption, retention, and expansion outcomes across the customer base.

• Build, lead, and develop a high-impact team of Success Engineers, defining career paths, technical standards, and operating rhythms that enable scale and consistency.
• Establish and operationalize the team’s charter across adoption, utilization, health monitoring, churn risk detection, and expansion enablement activities.
• Drive customer adoption and value realization by overseeing feature utilization, configuration quality, onboarding support, and proactive health management.
• Partner with Sales and Customer Success to identify and execute expansion opportunities through technical consulting, ROI narratives, and tailored solution demonstrations.
• Lead technical escalation management and coordinate cross-functional resolution efforts with Product, Engineering, and Support teams.
• Serve as executive technical sponsor for strategic accounts, engaging senior stakeholders in reviews, escalations, and transformation initiatives.
• Build scalable systems for customer insights, adoption analytics, health scoring, and voice-of-customer feedback to influence product direction and strategy.

This role requires deep experience in enterprise SaaS post-sales technical leadership, with a strong blend of strategic thinking, technical fluency, and executive presence.

• 10+ years of experience in customer-facing technical roles such as Customer Success Engineering, Solutions Engineering, Technical Account Management, or Professional Services.
• 6+ years of people leadership experience, ideally leading technical or post-sales teams in enterprise or strategic account environments.
• Proven ability to build and scale post-sales functions supporting complex, multi-location, or enterprise customers.
• Strong understanding of enterprise software architecture, integrations, APIs, and platform-based business operations.
• Demonstrated success partnering with Sales, Customer Success, and Product teams to drive retention and expansion outcomes.
• Experience leveraging product usage data, health metrics, and adoption analytics to guide decisions and demonstrate value.
• Strong executive communication skills with the ability to influence C-level stakeholders and translate technical concepts into business outcomes.
• Ability to operate effectively in ambiguous, fast-changing environments while building structure and clarity.

• Competitive base salary with performance-based annual bonus and equity opportunities
• Comprehensive medical, dental, and vision coverage, including options with full employer-paid premiums
• 401(k) retirement plan with company match
• Flexible time off and autonomous work culture supporting work-life balance
• Paid parental leave and family support programs, including fertility, adoption, and surrogacy benefits
• Mental health support, wellness resources, and telehealth access
• Professional development, leadership training programs, and learning opportunities
• Additional lifestyle and financial benefits including pet insurance, legal services, and financial planning tools