Principal Product Manager, CX Products in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Manager, CX Products in the United States.

This role is focused on shaping and evolving the core customer experience across login, onboarding, and portal journeys for small business users. You will define and drive the product vision for how customers access, navigate, and interact with digital services, ensuring simplicity, security, and scalability at every step. Operating at the intersection of product, UX, engineering, data, and AI, you will play a central role in designing intuitive and personalized customer journeys. This position requires a strong blend of strategic thinking and hands-on execution, with a deep focus on customer discovery and data-informed decision-making. You will leverage experimentation and AI-driven capabilities to continuously improve usability and engagement. It is a highly visible role where your work directly impacts millions of small business users and their ability to succeed online.

• Own and evolve the end-to-end customer login and portal experience, ensuring usability, security, and scalability across all touchpoints.
• Define product vision, strategy, and roadmap for customer experience improvements and AI-powered features.
• Lead customer discovery initiatives with SMB users to identify pain points, unmet needs, and growth opportunities.
• Collaborate closely with UX, engineering, data, and AI teams to design and deliver seamless digital experiences.
• Use analytics, experimentation, and customer insights to prioritize initiatives and measure product success.
• Integrate AI-driven capabilities such as personalization, automation, and self-service into customer journeys.
• Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product organization.

• 5+ years of product management experience with a strong focus on customer experience, UX, or journey-based products.
• Proven ownership of core customer journeys such as login, onboarding, dashboards, or portals.
• Experience working with SMB customers; background in SaaS, software, eCommerce, or digital platforms preferred.
• Strong data-driven mindset with hands-on experience in analytics, experimentation, and performance metrics.
• Ability to operate in a hybrid product and UX environment, working closely with design and engineering teams.
• Experience with or strong interest in AI-powered features, personalization, automation, or self-service tools.
• Comfortable working in fast-paced, ambiguous environments with iterative product development cycles.
• Familiarity with A/B testing, feature flagging, and modern experimentation frameworks is a plus.
• UX or design background, or deep collaboration experience with design teams, is highly valued.

• Competitive annual salary range of $135,000–$180,000 plus bonus eligibility.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with employer matching contributions.
• Health Savings Account (HSA) options and additional financial wellness programs.
• Generous paid time off and flexible vacation policies.
• Life, AD&D, short-term and long-term disability insurance coverage.
• Tuition reimbursement and continuous learning opportunities.
• Pet insurance and additional family-friendly benefits.
• Fully remote work flexibility with strong emphasis on work-life balance.
• Inclusive culture supported by employee resource groups and global networking communities.