Technical Administrator in Bloomington, Illinois at State Farm Mutual Automobile Insurance Company

Location US-IL-Bloomington;US-GA-Dunwoody;US-TX-Richardson;US-AZ-Tempe
Job Category Technology and UX
Position Type Regular Full Time
Req ID 44983
Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID Qualified candidates must live within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Bloomington, IL; Richardson, TX; Atlanta, GA; or Tempe, AZ

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

The Digital Experience Mobile team at State Farm is seeking a Technical Administrator to help keep the award-winning State Farm mobile app reliable, performant, and ready for the millions of customers who depend on it every day. In this role, you’ll play a key part in production support and incident resolution—monitoring application health and investigating, analyzing, and resolving customer-reported issues using observability and logging tools such as Splunk and Dynatrace to identify root cause. You’ll triage incidents, partner with engineers and downstream service teams on fixes and mitigations and clearly communicate progress and resolution status to both customers and internal stakeholders. When network, API, or service issues arise, you’ll assess customer impact and help teams explore solutions that minimize disruption, including invoking and validating backend services using API tools.

You’ll also support and maintain the infrastructure, networks, services, and testing environments our applications rely on, including proactive monitoring and coordination of recurring installations, conversions, and updates. You’ll automate tasks, tests, and test data generation through scripting and coding (such as JavaScript) to improve efficiency and stability. In addition, you’ll work with mobile testing platforms such as Perfecto to support and continuously improve mobile testing infrastructure and processes, helping ensure smooth releases across the full chain of environment, network, API, service, and infrastructure dependencies. Strong documentation (runbooks and known-issue records) and effective communication will be essential as you translate technical findings for both technical and non-technical audiences.

Qualifications

Competitive candidates will have:

• Experience investigating and resolving technical issues using observability and logging tools (such as Splunk or Dynatrace) to identify root cause and articulate customer impact
• Ability to troubleshoot network, API, and service issues, including invoking and validating backend services with API tools (such as Insomnia or Bruno)
• Experience automating tasks and tests through coding or scripting (such as JavaScript), including test data generation and test environment maintenance
• Familiarity with mobile testing platforms (such as Perfecto) and a passion for continuously improving testing infrastructure and processes
• Understanding of the mobile app release process and the environment, network, API, service, and infrastructure dependencies that impact mobile applications

Additional Skills:

• Strong collaboration and communication skills, with the ability to translate technical findings for both technical and non-technical audiences
• Ability to work independently while contributing effectively within a collaborative team environment
• Experience partnering across engineering, product, testing, and business teams to achieve shared goals
• Strong documentation habits, including maintaining runbooks and known-issue records to support incident management
• Curiosity, adaptability, and a passion for delivering exceptional customer experiences

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $97,000 - $149,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!