Desktop Support Technician-Santa Fe -Mexico-Onsite in at INFO ORIGIN INC

We are seeking a Desktop Support Technician to provide onsite technical support in a Microsoft-based environment. The ideal candidate will troubleshoot hardware and software issues, manage help desk tickets, and ensure reliable desktop operations for end users.

• Provide desktop, laptop, hardware, and software support.
• Respond to and resolve help desk tickets via phone, email, remote, and onsite support.
• Troubleshoot Windows OS, Microsoft 365, Outlook, Teams, and Active Directory issues.
• Install, configure, and maintain desktop systems and applications.
• Collaborate with vendors and internal teams to resolve technical issues.
• Document incidents, resolutions, and system updates.
• Prioritize and manage multiple support requests while meeting SLA requirements.

• Experience providing desktop and end-user technical support.
• Strong troubleshooting skills for hardware, software, and basic networking.
• Experience with ticketing systems (ServiceNow or similar).
• Proficiency with Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
• Basic scripting knowledge (PowerShell, PERL, or Shell) is a plus.
• Excellent customer service, communication, and multitasking skills.