Helpdesk Support Specialist in Pocatello, Idaho at Sterling Construction Company, Inc.

Are you an experienced IT professional who enjoys solving problems, helping people, and being the person everyone turns to when technology isn't working?

Sterling Infrastructure is looking for a Helpdesk Support Specialist to become the primary IT resource supporting our Pocatello operations. This is more than a traditional helpdesk position—you'll work directly with employees in both office and field environments, providing hands-on technical support that keeps our teams productive and our projects moving forward.

If you're looking for a stable company where your experience is valued, your work makes a difference, and every day brings new challenges, we'd love to meet you.

Sterling Infrastructure builds and maintains critical infrastructure across the United States, including transportation, e-infrastructure, water, and other essential projects that strengthen our communities.

As part of our IT team, you'll have the opportunity to own your location, build strong relationships with the employees you support, and make a direct impact on the success of our operations. You'll work independently while collaborating with our Infrastructure, Applications, and Cybersecurity teams to deliver exceptional technology support across the business.

1. Serve as the primary IT support resource for employees at your assigned locations.
2. Troubleshoot and resolve hardware, software, printer, mobile device, and networking issues.
3. Deploy, configure, and support laptops, desktops, mobile devices, and peripherals.
4. Manage devices using Microsoft Intune and mobile device management tools.
5. Support Microsoft 365, Windows 11, Active Directory, and Group Policy environments.
6. Assist with local networking, including switches, wireless access points, VPN connectivity, and basic network troubleshooting.
7. Support HCSS applications, including HeavyBid, HeavyJob, Equipment360, and related software.
8. Partner with Infrastructure, Applications, and Cybersecurity teams to resolve complex issues and implement new technology.
9. Lead local IT projects such as office moves, hardware refreshes, and new jobsite technology deployments.
10. Provide guidance and mentorship to Helpdesk Support Specialists and other IT team members as needed.
11. Build strong relationships with employees by delivering outstanding customer service and timely technical support.

1. Five or more years of hands-on IT support experience.
2. A strong troubleshooting background supporting Windows environments and Microsoft technologies.
3. Experience with Microsoft 365, Active Directory, Group Policy, hardware deployment, and desktop support.
4. Knowledge of networking fundamentals, including TCP/IP, VPNs, switches, and VLANs.
5. Experience with Microsoft Intune or other endpoint management solutions is preferred.
6. HCSS experience is a plus but not required.
7. CompTIA A+, Network+, or equivalent hands-on experience is preferred.
8. Construction, industrial, or field operations experience is a plus.
9. Excellent customer service, communication, and problem-solving skills.
10. A proven history of reliability and long-term employment.
11. Valid driver's license with the ability to travel to local jobsites as needed.

1. Become the trusted IT resource for your location.
2. Work for a financially strong, growing company with long-term career opportunities.
3. Enjoy a role that combines technical troubleshooting with relationship building.
4. Experience a variety of challenges instead of spending every day answering tickets.
5. Make a visible impact by helping the people who build the infrastructure our communities rely on.

If you're an experienced IT professional who enjoys solving problems, supporting people, and taking ownership of your work, we'd love to talk with you.

We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.

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