UC CONTACT CENTER AGENT in Owings Mills, Maryland at LifeBridge Health

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About the Role:

Scheduling agents schedule appointments for LifeBridge Health Medical Group primary care practices. Facilitate messages to providers for referral requests, prescription refill requests and non-urgent medical concerns.

Great opportunity to be part of a team working Monday-Friday, no major holidays in a HYBRID REMOTE capacity. Located in our badge only access Corporate Headquarters in Owings Mills, we offer free parking and an employee-only gym on the premises! We provide system equipment to work remotely after successful training is completed.

Key Responsibilities:

• Handle customer requests coming into the Contact Center by phone.
• The agent handles requests in support of patients, specific provider practices, departments or other LifeBridge Health services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up.

Requirements:

• Education: HS Diploma/GED preferred
• Experience:1-3 years of experience in high-volume call center, medical practice front desk or prior medical scheduling experience. Customer service experience required. Medical terminology preferred.
• Shifts available: 7:30 am to 4 pm, 8 am to 4:30 pm, 8:30 am to 5 pm or 9 am to 5:30 pm. IN OFFICE TRAINING IN OWINGS MILLS FOR MINIMUM 6 WEEKS, GIVE OR TAKE. May be required to come into the office at any time after training is completed. Hybrid schedule, which may include some remote days.

Salary range $18 to $22/hour dependent on years of experience and internal equity.