Product Operations & Enablement Specialist in Philadelphia, Pennsylvania at Think Company

As a Product Operations & Enablement Specialist, you’ll help build the operational backbone that lets a growing digital product organization scale with clarity and consistency.
This role is a Think Company staffing opportunity supporting complex business initiatives for one of our enterprise clients. You’ll be fully embedded with one of our strategic client partners, collaborating daily with their stakeholders, working within their processes and structures, and representing Think Company through strong delivery, communication, and consulting acumen.
Quick Facts

• Location: Hybrid — Philadelphia, PA; 1 day per week on-site
• Employment type: Full-time, Exempt (Contract staffing engagement)
• Salary range: $90,000 - $70,000

What You'll Do

• Maintain clear visibility into backlog health, priorities, dependencies, and capacity so planning conversations have reliable, up-to-date inputs
• Improve shared workflows, taxonomy, and operating rhythms to reduce variability and manual coordination across teams
• Administer and evolve portfolio tools (e.g., Airtable), including metadata standards, reporting views, data quality, and automation opportunities
• Convert distributed knowledge into organized, reusable documentation, onboarding materials, and playbooks
• Drive adoption of new tools and ways of working through training, documentation, and feedback loops
• Own day-to-day tooling administration, including access workflows, governance, and onboarding guide upkeep

What You Bring

• Experience supporting product operations, team operations, or program environments
• Ability to evolve and maintain existing systems and processes, not just build from scratch
• Skilled at structuring ambiguous, complex inputs into clear, usable systems — backlogs, documentation, and taxonomy
• Understanding of data structures, taxonomy, and metadata standards, with comfort designing systems that support reporting and analytics
• Familiarity with Airtable or similar data/analytics tools; if you haven’t used Airtable specifically, willingness to quickly become a power user is welcome
• Ability to drive adoption and influence day-to-day behaviors and ways of working across teams
• Strong documentation, synthesis, and knowledge-structuring skills

About Working at Think CompanyThink Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery.
You’ll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work.
We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development.
How We WorkWe collaborate primarily remotely, with intentional in-person time for company gatherings and client needs. Our teams balance autonomy with partnership, and we believe great work comes from trust, transparency, and shared ownership.
AI is becoming a foundational part of how we work at Think Company. Team members are expected to use AI tools responsibly, stay curious about advancements, and participate in training and enablement as part of their growth.
Interested?If you enjoy turning messy systems into ones people actually trust and use, we’d love to hear from you — take a few minutes to apply.