IT Technician II (3rd Shift) in Clinton, Tennessee at SL Tennessee
Recently UpdatedIndustry: Automotive-vehicles/parts/serviceJob Function: Information Technology
SL Tennessee
Clinton, Tennessee, 37716, United States
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Job Description
Position Title: IT Technician II (3rd Shift)
General Description
Responsibilities
Job Requirements
General Description
A Level 2 IT Technician serves as the primary escalation point for unresolved technical issues. They are responsible for diagnosing complex hardware/software problems, managing user accounts, configuring network infrastructure, and mentoring junior technicians. This role bridges standard helpdesk tasks and advanced systems administration.
Responsibilities
- Complex Troubleshooting: Handle escalated, unresolved tickets from Tier 1 support. Resolve difficult issues with operating systems, backend applications, and hardware.
- Asset Management: Deploy, image, and maintain workstations, laptops, VoIP phones, and printers.
- Documentation: Update the corporate knowledge base with detailed technical workarounds to reduce future downtime.
- Mentorship: Assist with training and advising Level 1 support technicians.
Job Requirements
Work Experience
- Typically 2–4 years of experience in an IT support or helpdesk role.
Education
- Preferred credentials include CompTIA A+, Network+, or Security +.
Knowledge, Skills and Abilities
- Strong understanding of Windows environments (Windows Pro, Windows Server) and Microsoft Applications.
- Excellent customer service, strong analytical problem-solving, and the ability to explain technical concepts to non-technical staff.
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Job Location
Clinton, Tennessee, 37716, United States
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