Customer Service / Scheduler in Colfax, North Carolina at Johns Plumbing Heating & Air Inc
Salary: $18.00 - $22.00/hr
Johns Plumbing Heating & Air Inc
Colfax, North Carolina, 27235-9764, United States
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Job Description
Position OverviewAnswer incoming calls and provide exceptional customer service with professionalism and urgency Schedule service calls for plumbing and HVAC requests, including maintenance, repairs, and emergency calls Dispatch technicians efficiently based on skill set, location, and call priority Continuously monitor and adjust the schedule to account for delays, emergencies, and job changes Communicate clearly with technicians throughout the day to ensure smooth job flow Accurately enter and update customer information, job details, and invoices in the system Make outbound calls to confirm appointments, follow up on services, and rebook unsold estimates Educate customers on services and promote maintenance agreements or additional services when appropriate Work closely with management and team members to improve processes and customer experience Mandatory on call shifts during the week and on weekends QualificationsExperience in customer service, dispatching, or call center environment preferred Prior experience in plumbing, HVAC, or home services industry is a plus Strong phone presence with excellent communication and listening skills Ability to multitask and stay organized in a fast-paced, high-volume environment Strong problem-solving skills and ability to think quickly under pressure Comfortable using scheduling/dispatch software and Microsoft Office Sales-minded with the ability to identify opportunities to book calls and maximize revenue Professionalism, kindness, friendly attitude with both customers and coworkers Bilingual is a plus RequirementsValid North Carolina Driver’s License with fewer than 3 points Ability to work a rotating on-call schedule, including evenings or weekends as needed Reliable attendance and strong work ethic What Success Looks Like in This RoleHigh call booking rate and minimal missed opportunities Efficient scheduling that maximizes technician productivity Clear, consistent communication with field staff Positive customer feedback and strong service experience Accurate and timely data entry with minimal errors Benefits401(k) with company matching Health, dental, and vision insurance Paid time off Parental leave On-the-job training
Johns Plumbing, Heating & Air Conditioning, Inc. is seeking a dependable and customer-focused Customer Service Representative/Dispatcher to join our team. This role is critical to daily operations, serving as the first point of contact for customers while coordinating service calls for our plumbing , HVAC and electrical technicians.
The ideal candidate is organized, calm under pressure, and able to manage high call volumes while efficiently scheduling and dispatching technicians to maximize productivity and customer satisfaction.
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Job Location
Colfax, North Carolina, 27235-9764, United States
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