Associate Staff Engineer, Workday HCM Functional Consultant – L1 Support in India at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Staff Engineer, Workday HCM Functional Consultant – L1 Support based in India.
As an Associate Staff Engineer, Workday HCM Functional Consultant – L1 Support, you will play a critical role in ensuring the smooth operation and continuous improvement of Workday HCM applications for global business users. You will provide first-level functional support, troubleshoot system issues, and collaborate closely with HR, IT, and business stakeholders to deliver timely and effective solutions. This role offers the opportunity to work across multiple Workday modules while contributing to system enhancements, process optimization, and knowledge management initiatives. You'll thrive in a collaborative, Agile environment that values analytical thinking, customer service, and continuous learning. If you enjoy solving functional challenges and supporting enterprise HR technology, this is an excellent opportunity to grow your expertise in Workday.
- Provide L1/L1.5 functional support for Workday HCM applications, ensuring prompt resolution of incidents, service requests, and user queries while meeting defined service levels.
- Troubleshoot issues across Workday modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations.
- Perform Workday configuration updates, routine system maintenance, testing, validation, and support deployment activities for enhancements and releases.
- Collaborate with HR, business stakeholders, and IT teams to analyze functional requirements, resolve production issues, and recommend effective solutions.
- Support security administration, user provisioning, access management, and business process configuration while maintaining compliance with organizational standards.
- Monitor support queues, perform root cause analysis, escalate complex issues to higher support levels when appropriate, and contribute to continuous service improvement.
- Create and maintain functional documentation, knowledge articles, SOPs, user guides, and reporting support materials while mentoring junior team members and sharing best practices.
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related discipline.
- 6+ years of professional experience, including hands-on Workday HCM functional support in L1/L1.5 production environments.
- Strong functional expertise across Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIBs.
- Experience with Workday configuration, production support, troubleshooting, reporting, security administration, and access management.
- Solid understanding of ITSM processes, including Incident, Problem, Change, and Service Request Management.
- Experience collaborating with HR teams, business stakeholders, and technical teams within Agile delivery environments.
- Excellent analytical, troubleshooting, documentation, communication, and stakeholder management skills, with the ability to explain functional concepts to non-technical users.
- Workday certification is preferred.
- Willingness to work the 2:00 PM – 11:00 PM IST shift to support US business hours.
- Competitive compensation package.
- Opportunity to work on enterprise-scale Workday HCM implementations and support.
- Exposure to global HR technology projects and cross-functional collaboration.
- Dynamic, collaborative, and Agile work environment.
- Professional development and continuous learning opportunities.
- Career growth within a global digital engineering organization.
- Knowledge-sharing culture with opportunities to mentor and learn from experienced professionals.