Business Development Manager, Travel Agency Sales South Florida in Florida at Group Voyagers
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Job Description
Location: Candidates must be located in Florida, and be authorized to work in the United States without sponsorship
Territory: West Coast and South Florida
ABOUT GLOBUS FAMILY OF BRANDS
With 98+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.
Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.
THE ROLE
Our Field Sales team (Business Development Managers) visit agencies, meet with owners/managers, conduct product trainings, and attend many industry shows/conferences to spread the Globus news.
This role has up to 60% travel required, which includes evenings and weekends.
EXPERIENCE REQUIRED
The preferred candidate has noteworthy experience in the following areas:
- Developing new business
- Managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
- Leisure travel product knowledge, specifically Globus, Cosmos and River Cruise products, services, and benefits
- Business acumen (business knowledge, competitor awareness, organization strategies)
- Having bottom-line accountability
- Business process intelligence (understanding internal processes to resolve issues and ability to continuously improve key business processes)
- Presenting easily and effectively to make the sale and educate business partners
- Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint
The Business Development Manager is responsible for the following results:
- Generating and increasing sales within assigned territory
- Developing and maintaining relationships with the Inside Sales team to fulfill customer need
- Monitoring competitor products, services, marketing, and sales strategies
- Communicating advertising and sales promotion programs to assigned accounts to encourage implementation of programs that will generate sales, such as co-op advertising, direct mail, and consumer shows
- Recommending changes regarding revenue opportunities and potential sales volume, and changes in products, services, and policy
- Achieving established financial objectives
- Troubleshooting account problems using resources available
- Deliver agency level sales reporting as needed to keep accounts informed of their sales progress
- Developing and maintaining relationships with the Inside Sales team to fulfill customer needs
- Keeping management informed by submitting activity and result reports for all sales activity, budget and territory business plans
- Expressing ideas for process improvements to increase flexibility, reduce administrative costs, and increase interactivity with customers
- Representing and presenting at agency trainings, multi-supplier shows and consumer shows.
- Designing PowerPoint presentations for webinars and trainings
- Contributing to a team effort by accomplishing related results or projects
BDM SUPPORT TEAM
Our BDM team is highly supported by Marketing, Inside Sales, and a Groups Coordinator who are there to help and support the BDM’s success. Together, we ensure our BDMs have the tools, resources, and strategic support they need to thrive. Below is a list of ways in which the BDM’s are supported:
- MARKETING
- Webinars
- Develop and host Zoom webinars twice monthly (on average) for the advisor community that help supplement and support BDM trainings
- Provide BDM-focused PowerPoint decks to streamline presentation preparation
- Share these decks with the international teams when relevant
- GFOB U
- Oversee content for GFOB University, where advisors earn certification as GFOB experts
- How-To Videos
- Produce short videos for the TAP demonstrating how to access our key tools, supporting both new BDM training as well as advisor education
- Webinars
- SALES
- Playbook
- Manage content for the GFOB Playbook, the core training manual for the sales team
- INSIDE SALES ACCOUNT MANAGERS
- Strategizes with the BDM to increase sales within the territory through marketing and call campaigns. This allows the Sales Team to be 100% dedicated to Trade within the industry.
- Responsible for increasing sales with their Select Accounts as well as supporting the Premier Accounts, non-geographic friendly locations within the territory as well as building relationships with New Accounts.
- Conduct one on one trainings, educating travel advisors on our products, destinations, and promotions with a focus of servicing travel advisor questions regarding brand products, promotions, destinations, policies and sales barriers
- GROUPS COORDINATOR
- Provide specialized support for group bookings and logistics, ensuring seamless coordination and execution.
EDUCATION
The preferred candidate will hold an Associate’s degree in a related field or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
THE DEPARTMENT
Travel Agency Sales consists of Senior Directors, Business Development Managers, Account Managers and Inside Sales Account Managers The team increases sales for over 9,000 of our travel agency partners. They share product and destination information, promotions and incentives, and sales and marketing tools to help our agencies market and sell to their clients. Our Field Sales team (Business Development Managers) visit agencies, meet with owners/managers, conduct product training, and attend many industry shows/conferences to spread the Globus news. Our Account Managers support the three key verticals (National Accounts, Key Accounts and Strategic Accounts) along with Senior Directors. Our Inside Sales Managers conduct call campaigns, e-mail campaigns, and provide marketing flyers and tools to help educate the travel agent community.
EOE
While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.