Customer success / support operations Evaluator in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success / Support Operations Evaluator based in India.

This contract opportunity is designed for experienced customer success and support operations professionals who want to apply their expertise to the development of advanced AI systems. You will evaluate AI-generated work products against detailed quality standards, assessing their accuracy, clarity, rigor, and overall effectiveness. Your operational expertise will help identify weaknesses and inconsistencies in AI-generated customer support and success materials. The role involves reviewing documents, spreadsheets, presentations, and other business outputs from a practical customer operations perspective. You will provide structured feedback that helps improve the quality and reliability of AI-generated work. Working remotely and asynchronously, you will have the flexibility to contribute your professional expertise while supporting the development of increasingly capable AI models.

• Evaluate AI-generated artifacts against customer success and support operations-specific quality rubrics.
• Review documents, spreadsheets, slide decks, and other business materials for accuracy, clarity, consistency, and professional quality.
• Identify factual, aesthetic, structural, and presentation errors in AI-generated work products.
• Apply deep subject-matter expertise in customer success and support operations to assess the accuracy, rigor, and practical relevance of generated outputs.
• Evaluate materials from the perspective of customer experience, support processes, operational effectiveness, and service quality.
• Provide clear, structured, and actionable written feedback to support the continuous improvement of AI-generated work.
• Apply evaluation criteria consistently across different projects, content types, and business scenarios.
• Use Microsoft Office and Google Workspace, particularly Google Slides and PowerPoint, to review and assess generated materials.
• Work independently and asynchronously while maintaining high-quality standards and meeting project deadlines.

• 5+ years of relevant professional experience in customer success, customer support, support operations, customer experience, or a closely related field.
• Native or professional-level fluency in English, with excellent written communication skills.
• Strong understanding of customer success and support operations processes, workflows, metrics, and best practices.
• Demonstrated ability to assess business materials for factual accuracy, clarity, consistency, and practical usefulness.
• Strong analytical and critical-thinking skills, with exceptional attention to detail.
• Ability to provide objective, well-structured, and actionable written feedback.
• High proficiency in Microsoft Office and Google Workspace, particularly Google Slides and PowerPoint.
• Ability to work independently, manage priorities, follow detailed evaluation criteria, and meet deadlines in a remote and asynchronous environment.
• Experience with content evaluation, quality assurance, documentation, AI-generated content, or operational process assessment is a plus.
• An advanced degree (Master’s or higher) from a reputable institution is preferred.

• Competitive contract compensation: $80–$120 per hour.
• Fully remote work, offering flexibility to work from your preferred location in India.
• Flexible, asynchronous working environment designed for experienced professionals.
• Opportunity to apply customer success and support operations expertise to the development and evaluation of advanced AI systems.
• Exposure to projects involving emerging AI technologies and next-generation business applications.
• Opportunity to influence the quality, accuracy, and practical usefulness of AI-generated customer and support operations content.
• Flexible contract engagement that allows you to contribute professional expertise to meaningful AI evaluation projects.
• Opportunity to work on projects that connect real-world customer operations expertise with AI model development.