Analista de Sucesso do Cliente in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sucesso do Cliente based in Brazil.

This role is focused on helping customers maximize the value of technology solutions through strategic relationship management and proactive support.
You will manage a customer portfolio, identify opportunities for improvement, and ensure clients achieve their business objectives.
The position combines consulting, relationship building, data analysis, and customer advocacy to strengthen long-term partnerships.
You will work closely with clients through remote interactions and in-person visits, understanding their challenges and delivering impactful solutions.
This is an opportunity to contribute to customer retention, growth, and success within a collaborative technology environment.
The role is ideal for professionals who are communicative, solution-oriented, and passionate about creating value through customer relationships.

The role focuses on managing customer relationships, driving adoption of solutions, and ensuring customers achieve measurable value throughout their journey.

• Manage a customer portfolio proactively, prioritizing accounts according to business potential, needs, and engagement level.
• Ensure compliance with customer success processes and playbooks while keeping CRM records and action plans updated.
• Monitor customer success metrics and create action plans to support business goals and improve outcomes.
• Act as a consultant by guiding customers on best practices, solution adoption, and effective usage of available tools.
• Conduct strategic follow-up meetings, training sessions, and presentations of achieved results.
• Build strong relationships with customer stakeholders, from operational teams to leadership.
• Perform periodic customer visits to strengthen partnerships and identify improvement opportunities.
• Serve as the main customer advocate internally, ensuring customer needs are understood and addressed.
• Monitor account health indicators and proactively act to prevent dissatisfaction and churn risks.
• Identify expansion opportunities, including additional solutions or upgrades, and coordinate them through the appropriate processes.
• Contribute to continuous improvement initiatives within the customer success team.

The ideal candidate has experience in customer success, account management, or B2B relationship management, with strong communication skills and a consultative approach.

• Previous experience in Customer Success, Account Management, or B2B client relationship roles.
• Residence in São Paulo or the metropolitan region to support customer visits.
• Availability for frequent business travel and in-person customer meetings.
• Proficiency with Microsoft Office or Google Workspace tools, especially spreadsheets and presentations.
• Strong strategic communication skills, with the ability to influence and build trusted relationships.
• Autonomous profile with a solution-oriented mindset, sense of urgency, and strong time management skills.
• Ability to work effectively in a home office environment.
• Experience with healthcare revenue cycle operations, such as billing, accounts receivable, or denial management, is a plus.
• Knowledge of Customer Success methodologies and frameworks is desirable.

• Remote work model with customer visits when required.
• Flexible food and meal allowance through a benefits card.
• Health insurance participation.
• Dental insurance.
• Home office allowance.
• Flexible working hours.
• 40-hour weekly schedule with a two-hour lunch break.
• Birthday day off.
• Workplace wellness activities.
• Gympass wellness program.
• Partnerships with educational institutions and professional development platforms.
• Opportunity to work in a collaborative technology environment focused on innovation and customer impact.