Branch Manager in Cebu City, Cebu at Belo Medical Group, Inc.

Are you a passionate leader with a talent for delivering exceptional customer experiences? Do you thrive in a fast-paced, service-oriented environment? If you have strong leadership skills and a passion for operational excellence, we'd love to have you join our team as a Branch Manager.

As a Branch Manager, you will oversee the day-to-day operations of the clinic, ensuring exceptional patient service, efficient clinic operations, and achievement of business goals. You will lead the branch team, maintain operational standards, and create a positive experience for every patient.

Your key responsibilities include:

• Lead and manage the daily operations of the clinic.
• Deliver outstanding customer service and ensure a seamless patient experience.
• Handle patient inquiries, concerns, and service recovery professionally.
• Coordinate clinic schedules to maximize efficiency and patient flow.
• Drive branch sales through customer retention, referrals, and excellent service.
• Ensure compliance with company policies, operational standards, and Patient Care Management protocols.
• Maintain the cleanliness, safety, and overall appearance of the clinic.
• Monitor clinic equipment and coordinate preventive maintenance and repairs.
• Supervise, coach, and evaluate branch personnel to foster a high-performing team.
• Prepare branch reports, manage schedules, monitor attendance, and oversee office supply requirements.
• Collaborate with the Managing Physician and Operations team to achieve branch objectives.

• Graduate of any four-year college course.
• At least 3 years of experience in a supervisory or managerial role within the service industry.
• Excellent leadership, interpersonal, and customer service skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Willing to work onsite and provide support to other clinic branches when needed.

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