OSP Engineer in Dover, Delaware at IQ Fiber

A Smarter Career Choice

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

Position Summary

The Outside Plant Engineer is a hands-on field engineering role responsible for supporting the activation, maintenance, and troubleshooting of fiber optic network infrastructure. This position collaborates with Construction Coordinators, Fiber Splicers, and Network Operations teams to ensure reliable network performance, successful service activations, and adherence to company and industry standards.

Essential Duties and Responsibilities:

• Plan and execute service activations and configurations for commercial and enterprise network environments

• Perform network infrastructure tasks, including distribution construction support, cable splicing coordination, and power level verification

• Conduct system testing, including OTDR readings, optical power measurements, and related diagnostics

• Provide technical support and troubleshooting assistance to NOC and Network Engineering teams

• Manage firmware updates, patches, and equipment changes in accordance with change management protocols

• Collaborate with NOC, Network Engineers, and external vendors to support network operations and activations

• Lead troubleshooting efforts and support resolution of plant and network issues

• Maintain accurate documentation and ensure adherence to quality standards and OSHA safety requirements

• Participate in a 24/7 on-call rotation to support network outages and service impairments

• Demonstrate expertise in network architecture, fiber design, and technical documentation

• Perform other duties as needed

Required Qualifications:

• Bachelor’s or Associate’s degree in engineering or a related technical field, or equivalent experience

• Strong knowledge of fiber network architecture, troubleshooting methodologies, and splicing techniques

• Proficiency in optical networks and FTTH (Fiber-to-the-Home) architecture

• Experience working with network equipment, including switches, routers, and OLTs

• Strong organizational and project management skills

• Ability to work after hours, weekends, and respond to emergency situations as needed

• Ability to maintain on-call readiness within the assigned market

• Ability to pass background screening and driver’s record check

• Ability to meet physical requirements, including visual acuity (close vision, color vision, depth perception, and focus adjustment)

• Proficiency with trouble ticketing systems and Microsoft Office applications (Excel, Word)

Preferred

• Experience working in telecommunications or fiber network deployment environments

• Experience supporting NOC operations or Tier III troubleshooting

• Familiarity with network monitoring tools and systems

What Success Looks Like:

• Service activations and network configurations for commercial and enterprise customers are consistently executed accurately and on time, with clean handoffs and minimal post-activation rework.
• Fiber network infrastructure is proactively maintained and effectively troubleshot, with issues quickly diagnosed, clearly communicated, and resolved in a way that minimizes service disruptions and customer impact.
• Network performance testing and validation are performed with accuracy and consistency—using tools such as OTDR and power meters—with results interpreted correctly and translated into actionable next steps (repair, optimization, or escalation).
• Cross-functional collaboration with NOC, Network Engineering, and field operations is consistent and effective, ensuring smooth execution of field work, timely escalations, and alignment on priorities during incidents and activations.
• Safety, quality, and documentation standards are met every time, with OSHA and company requirements followed and work records kept complete, timely, and audit-ready.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.