VP, People Operations - Full Time (40 Hrs/Wk) in Wausau, Wisconsin at IncredibleBank

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

Duties and responsibilities may include:

• The VP, People Operations serves as the senior leader responsible for the overall People function at IncredibleBank, providing strategic vision and operational leadership across talent acquisition, employee relations, workforce planning, compensation, benefits, payroll, HR systems, compliance, performance management, and people analytics.
• Develop and execute an integrated People strategy that aligns workforce capabilities, culture, and talent priorities with organizational goals, enabling sustained business growth and long-term success.
• Serve as a trusted advisor to executive leadership on workforce planning, talent strategy, organizational effectiveness, and employee-related risk, ensuring the organization is positioned to proactively address evolving business needs and challenges.
• Oversee workforce planning and talent acquisition strategies that ensure the organization attracts, hires, and retains the talent needed to support future growth.
• Partner with business leaders to anticipate workforce needs, align talent strategies with business priorities, and build organizational capacity for continued success.
• Oversee the end-to-end talent acquisition lifecycle including recruiting, selection, onboarding, and workforce planning, ensuring consistent and effective employee experience while meeting organizational talent demands.
• Provide strategic leadership for employee relations, workplace investigations, conflict resolution, and performance matters, fostering a fair, respectful, and productive work environment while mitigating organizational risk.
• Ensure compliance with all applicable federal, state, and local employment laws, regulations, and reporting requirements, safeguarding the organization and promoting sound employment practices.
• Establish and maintain employment policies, procedures, and governance frameworks that support business objectives, ensure consistency, and reinforce organizational culture and values.
• Oversee the organization’s performance management strategy, ensuring goal setting, performance evaluation, and accountability processes support business objectives and a high-performance culture.
• Leverage performance and workforce insights to identify emerging talent, address performance gaps, and ensure the organization is positioned to meet current and future business needs.
• Lead enterprise compensation planning activities, including salary administration, incentive programs, market benchmarking, and pay governance ensuring alignment with business objectives and talent strategies.
• Oversee benefits and employee services programs that enhance well-being, support workforce engagement and strengthen the organization’s value proposition.
• Provide strategic oversight of People technology platforms and digital capabilities, ensuring systems effectively support business objectives, workforce needs, and an exceptional employee experience.
• Establish and maintain effective controls, governance practices, and oversight across employment practices, compensation, payroll, HR systems, and employee records to safeguard the organization and ensure regulatory compliance.
• Monitor workforce trends, turnover patterns, and emerging organizational risks to proactively identify vulnerabilities and implement strategies that support workforce stability and business continuity.
• Participate in enterprise talent reviews and succession planning discussions to identify organizational risks, critical talent needs and workforce opportunities.
• Support the development and implementation of leadership and organizational effectiveness strategies that strengthen organizational capability, enhance employee engagement, and drive business performance.
• Lead and develop the People Operations team, fostering a high-performing, accountable, and service-oriented function that supports organizational objectives and employee success.
• Establish departmental strategies, goals, and performance expectations monitoring outcomes to drive continuous improvement, operational excellence, and team effectiveness.
• Promote collaboration and partnership across departments and leadership teams to deliver integrated workforce solutions and advance enterprise-wide priorities.

This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday.

This position will work on-site at our IncredibleBank branch location in Wausau, WI on 17th Avenue.

About You:

You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common.

And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:

• Minimum of ten years of progressive experience in Human Resources, including leadership responsibility.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven track record of leading multiple Human Resource functions and driving initiatives that enhance organizational performance, employee engagement, and business results.
• Demonstrated expertise in employee relations, talent acquisition, compensation, benefits, compliance, and workforce planning.
• Experience partnering with executive leadership to address complex workforce challenges and align talent strategies with business objectives.
• Strong knowledge of employment law, regulatory compliance, and Human Resources best practices.
• Financial services, banking, or experience within a highly regulated environment preferred.
• Experience with Human Resources technologies, including Applicant Tracking Systems (ATS), Human Resource Information Systems (HRIS), compensation management platforms, and workforce analytics tools.
• SPHR, CCP, GRP, SHRM-SCP certification is preferred.
• Exceptional communication, influence, negotiation, and presentation skills, with the ability to effectively engage and persuade audiences at all levels of the organization.
• Demonstrated ability to build trusted relationships and collaborate effectively with executives, leaders, employees, and external partners.
• Passion for fostering a positive, high-performing culture, with the ability to translate business objectives into effective people strategies and workforce solutions.
• A trusted, approachable, and credible leadership style that inspires confidence, promotes open communication, and strengthens organizational effectiveness.

About Our Benefits and Compensation:

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank

About the Company:

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621