Financial Underwriter in at SupportNinja

Work Set Up: WFH
Work Schedule: 9 AM - 6PM EST (M-F)
Equipment: BYOD (16 GB RAM)

What does a day in the life of an Financial Underwriter look like?

Vetting & Eligibility Review:

• Daily review and processing of organization eligibility requests, address verifications, and name/identity checks through internal queues (EFT, Standard Vetting, Enhanced Vetting).

• Conducts in-house compliance reviews, manages the NPO Sync Queue, and performs one-off eligibility assessments as exceptions arise.

• Keeps the vetting playbook current with procedural updates.

Financial Operations & ACH/EFT Processing:

• Processes Electronic Funds Transfers (EFT) daily and handles ACH/NOC processing on a weekly cycle.

• Reviews outstanding checks across all bank accounts, manages holds on organizations with stale or unresolved checks, and imports stale check data into TDS and Wells Fargo systems on a monthly basis.

Data Management & Reporting:

• Produces a daily operations snapshot and contributes data for the weekly slide deck and monthly metrics reporting package.

• Maintains the DC file share to ensure records are organized and accessible. Periodically reviews upcoming Panorama CRM renewals to support account continuity.

Compliance & Risk Screening:

• Runs and reviews Membercheck batch scan results on a weekly basis to identify potential compliance flags.

• Works within established vetting standards to ensure organizations meet eligibility requirements before funds are released or accounts are activated

Support & Escalation Handling:

• Manages the Zendesk support ticket queue and the Requested Changes Queue daily.

• Responds to escalations from Sales and Account Management teams via email and handles ad hoc compliance or eligibility questions.

• Participates in team stand-ups, one-on-ones, and cross-functional meetings.

What are the required qualifications for an Financial Underwriter?

• Experience with payment processing concepts — ACH, EFT, NOC processing, and check management

• Comfortable working in multiple platforms simultaneously (CRM, ticketing systems, banking portals)

• Proficiency with Microsoft Office, especially Excel for data tracking and reporting

• Ability to interpret and apply compliance or eligibility criteria consistently across a high volume of cases

• Familiarity with nonprofit or charitable organization structures is a plus