Coordinator, Community Resources in Houston, Texas at San Jacinto College

Coordinator, Community Resources - South Campus

FUNCTION: The function of the Coordinator, Community Resources is to provide non-clinical case management services to connect students with resources to address identified barriers and provide holistic supports. Additionally, the Coordinator, Community Resources provides referrals to the appropriate internal/external resources to assist students with addressing barriers to student success.

MAJOR RESPONSIBILITIES:

Essential Job Functions

• Serve as a non-clinical case manager to students who are experiencing social support barriers and connect them to supportive campus and community resources.
• Assists students as they navigate various campus partners, off campus providers and monitor students for follow-up and interventions as necessary.
• Coordinate and manage the daily overall operations of the IConnect Center to deliver consistent services and experiences to students to achieve the agreed key performance measures.
• Collaborate with community-based organizations to expand resources and support services for students.
• Actively assist students with applying for local, state, and federal benefits.
• Develop individualized support plans; maintain up-to-date records of student interactions and services provided; evaluate and monitor student progress; analyze student success metrics.
• Manage and maintain departmental budgets, monthly and annual reports, and student support resources.
• Facilitate training and/or informational sessions to students and the college community related to basic needs support services for students.
• Assist in the development and implementation of data collection to promote outreach, education, and student well being initiatives.

Additional Job Functions:

• Coordinate with the Student Support Services Leadership team to support students’ needs and implement services.
• Implement and evaluate the programs and services on the campus that support both the accomplishment of the College’s annual goals and objectives.
• Represent SJC with outside educational institutions, internal departments, and professional organizations. Serve as department liaison and on campus/college committees as requested.
• Perform other related duties as assigned.

REQUIRED/MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

• Strong understanding of the holistic challenges faced by community college students.
• Proven ability to manage caseloads and provide direct support to individuals in need.
• Ability to maintain confidential data, records, and student information.
• Ability to facilitate timely, professional communication and problem-resolution strategies.
• Strong written and verbal communication skills with the ability to establish personal and professional credibility with both internal and external constituents.
• Must have excellent presentation skills.
• Must possess personal computer literacy.
• Maintain processes and systems that improve the quality of customer support services.
• Ability to coordinate, plan, and implement targeted events and activities.
• Must have the ability to prioritize and manage multiple tasks and projects simultaneously with attention to detail and within deadlines.
• Ability to safeguard sensitive or confidential information and ensure compliance with legal and ethical standards including FERPA.
• Familiarity with data management and reporting systems.
• Must be available for occasional nights and weekend activities.

Education and Experience:

Required Education:

• Bachelor’s degree from a regionally accredited college/university required.

Required Experience:

• Minimum of three (3) years’ experience working directly with student population in higher education to support student success.

Preferred Experience:

• Experience working within a community college or university system.
• Experience regarding issues related to student persistence and completion.
• Experience serving populations that include individuals who faceeconomic, educational, language, disability-related, or other barriers.

Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.

Salary Grade: 113

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6415

Posting Close Date: 10/16/2026 at 6 pm CST

Applicant Support:
If you need assistance with the application process, please contact the Cornerstone Support Team at 281-998-6387, option 3, or email cornerstonesupport@sjcd.edu.

Note: Due to the number of applications we receive, we are unable to follow-up with every applicant individually. If your qualifications meet the requirements for the position, and you are selected for an interview, we will contact you. You can review your application status by logging into the Cornerstone system.

Annual Security Report: The San Jacinto College Police Department is responsible for preparing and distributing the Annual Security Report to comply with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy and pregnancy-related conditions, religion, gender/sex, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws. The following College official has been designated to handle inquiries regarding the College's non-discrimination policies: Sandra Ramirez, VCHR Org/Talent Effectiveness, 4620 Fairmont Pkwy., Pasadena, TX 77504, 281-991-2659. sandra.ramirez@sjcd.edu.