Regional Property Manager in Chicago, Illinois at Peak Properties LLC

Job Title: Regional Property Manager

Reports To: Vice President of Property Management

Job Overview:

The Regional Property Manager (RPM) oversees a team of Portfolio and/or Property Managers (PM) responsible for property portfolios located in Chicago. The RPM reports to the Vice President of Property Management and will be the liaison between upper management and the PMs for escalated tenant issues and other general questions. Responsible for the day-to-day operational management of assigned properties and commercial clients.

Primary Responsibilities:

Employee Relations:

· Supervise a team of Property Managers. Communicate job expectations, assist with work planning, monitor job performance, coach and provide feedback and/or work with HR to discipline as needed on a regular basis.

· Encourage/assist Property Managers with professional development and continuing education.

· Oversee and ensure collaboration with the PRC leasing team and ensure matters are being attended to in a timely manner.

· Schedule and lead monthly Property Manager meetings and quarterly PM field observations.

· Build positive relationships and work directly with departments heads to problem solve process issues.

· Contribute actively in the hiring processes of new staff providing oversight to human resources. Participate in new employee onboarding, training and development efforts. Encourage personal growth opportunities.

· Participate actively in promotions and role/position change discussions, as well as the allocation/re-allocation of PM portfolios.

· Communicate with staff and other departments about changes to accounts.

· Develop, coordinate, and re-enforce proper use of systems, reports, policies, processes, and procedures.

· Sets department strategy, goals, metrics/measures, create operational efficiencies, standard processes and procedures, and evaluate performance to goals.

Tenant Relations:

· Oversees the way property managers investigate, analyze, and resolve quality and customer service issues with tenants, owners, and other departments

· Communicates and builds relationships with tenants and resolves escalated issues or concerns.

· Provides timely, attentive, upbeat service to residents, and making sure their needs are met or explained in a manner that reflects positively on the company.

· Maintains quality customer service by re-enforcing service standards.

Facilities Management:

· Inspects properties to ensure good working order; common areas are clean and well maintained, and the building meets requirements.

· Negotiates contracts with vendors.

· Coordinates with maintenance to resolve escalated issues, schedule repairs and resolve emergency maintenance issues in a timely manner.

· Coordinates with contractors to assess problems and make needed repairs.

· Oversees and manages capital repair projects.

Financial Reporting:

· Collaborates with the Vice President of Property Management to set strategic goals and objectives for the department by gathering business, financial, and operational information; identify and evaluate trends and options; choose course of action needed for improvement(s) and set performance rewards and measures/metrics.

· Reviews summary reports for all properties (provided by the Property Managers) regularly and provide feedback as well as recommend management improvement(s).

· Creates profitability metrics at the department, individual PM and individual property/client portfolio levels.

Owner Relations:

· Communicates and builds a strong relationship bond with owners.

· Actively maintains an open dialogue with property owner on vacancies, tenants, physical condition of property, personnel, and financial issues.

· Works with upper management to discuss portfolio and gain insights for performance.

· Interacts with new clients, providing insight into workable solutions, for leasing and resident services.

Other Duties:

· Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency.

· Ensure compliance with Peak Properties company policy, as well as federal and local regulations.

· Attend Peak meetings and/or connect with other Peak employees to share best practices.

· Additional duties as assigned by Management.

Qualifications:

· Minimum of 5 years Property Management experience.

· Minimum of 3-5 years managing a team and/or office required.

· Property start up experience preferred

· Demonstrated capability to manage, supervise and develop staff and resolve personnel issues.

· Residential property management experience required, including but not limited to smaller urban properties.

· Property management certification and/or licensure (a plus).

· Strong knowledge of and experience with property maintenance required.

· Strong knowledge of the Chicago Residential Landlord Tenant Ordinance (i.e. CRLTO) required.

· Some commercial property management experience preferred.

· Strong leadership and interpersonal skills.

· Strong risk management skills and ability to think like a building owner.

· Strong performance, supervision, and quality management skills.

· Advanced ability to communicate effectively (in verbal and written form).

· Familiarity with property management software systems such as Yardi and RentCafé.

· Proficient in MS Office (i.e. Word, Excel, Outlook).

· Strategic/critical thinking and problem solving.

· Ability to work well independently and with others, multi-task, be resilient and respond well to change, work well under pressure, be open minded and creative.

Availability and Work Hours:

· Must be available to handle requests as needed outside of normal business hours. Must be available to handle emergencies 24/7.

· Ability to access emails on weekends and be available to resolve issues as needed.

Physical Requirements:

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

· Requires the ability to move within different areas of properties, stand, sit, walk up/down stairs for periods of time.

· Must have a car and a valid driver’s license.

· 30% travel, property to property within the Chicagoland area.