Medical Assistant - Administrative Duties in Santa Ana, California at Serve the People

The Medical Assistant - Administrative Duties is primarily responsible for providing administrative and coordination support to clinical staff across a wide range of services, programs, and initiatives within the community health center. This role plays a vital part in closing care gaps by ensuring patients receive timely, comprehensive, and well-organized care. In addition to supporting internal teams, the Medical Assistant - Administrative Duties serves as a key patient advocate, acting as a liaison between the health center and external entities to help navigate healthcare systems, facilitate referrals, and promote continuity of care. The following statements for this position reflect only some specific responsibilities and are considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all duties required that may be inherent in the position:

• Become an expert on eClinical Works and all services, programs and resources STP has to offer patients.
• Provide administrative support to clinical staff in and outside the clinic.
• Understand STP’s quality assurance program and remain accountable in delivering high quality care to patients and become an expert of STP’s (18) UDS clinical measures.
• Become an expert on clinical measure compliance workflows.
• Identify, address and close assigned patients’ care gaps via: making appointments, enhancing their health literacy, performing follow up calls, providing translation, and leading them through our healthcare system at STP.
• Follow up on authorizations, referrals for all services not rendered by STP for assigned patients. (i.e. x-ray, mammogram, and or any other outside referral service)
• Work with peers and supervisor to develop an action plan for executing the many responsibilities and duties involved in closing care gaps as they relate to the coordination of patients’ care
• Ensure all appointments are properly created, scheduled and confirmed.
• Assist in providing transportation and social services to assigned patients.
• Attend meetings as applicable to the job title. (i.e. all staff meetings)
• Behave professionally and work collaboratively with co-workers to increase productivity
• Understand the organizations chain of command and report all issues, concerns, suggestions for improvement and other to direct supervisor.
• Prepare weekly, monthly, and quarterly productivity reports to direct supervisor.
• Establish shared goals/milestones to track performance with direct supervisor.
• Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
• Perform other duties as assigned by the executive leadership and administration.

Education, Certification, and Experience Requirements

• High School Diploma or equivalent
• At least 2 years working for a community based organization or community health center
• Knowledge and experience in working with diverse communities in the Orange County area
• Exceptional interpersonal skills
• Exceptional organizational and planning skills
• Skilled in meeting project deadlines. Great time management skills
• Available to work evenings and weekends as needed
• Effective communication skills
• Written & Verbal Communication, Active Listening, Social Perceptiveness, Interpersonal, Organization, Reporting & Data Analysis (Excel)

Language Requirements

• Spanish speaking, preferred.