OFF ROAD PARTS ADVISOR in Thousand Oaks, California at Thousand Oaks Toyota

The Off-Road Parts Advisor assists customers in selecting, ordering, OEM off-road and aftermarket vehicle parts and accessories. This role requires strong knowledge of trucks, SUVs, suspension systems, wheels and tires, lighting, recovery gear, and performance upgrades. Seeking a motivated and knowledgeable Off-Road Parts Advisor to provide expert product recommendations, support sales growth, and deliver exceptional customer service to off-road and automotive enthusiasts while ensuring accurate inventory management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers in identifying the correct off-road parts and accessories for their vehicles.
• Recommend suspension kits, lift kits, bumpers, lighting, wheels, tires, winches, recovery equipment, and performance upgrades.
• Process customer orders, invoices, returns, and special orders.
• Maintain accurate inventory records and stock levels.
• Coordinate with vendors and suppliers regarding pricing, availability, and shipping.
• Answer customer inquiries in person, over the phone, and online.
• Provide technical guidance regarding fitment, compatibility, and installation.
• Keep showroom displays organized and updated.
• Work closely with service technicians and installers to ensure accurate part selection.
• Stay current on industry trends, brands, and new off-road products.
• Maintain a clean, safe, and professional work environment.
• Experience with 4x4 vehicles and overlanding.
• Understanding of suspension geometry, wheel offset, tire sizing, and drivetrain components.
• Sales experience in automotive retail or wholesale parts.
• Ability to read manufacturer catalogs and fitment guides.
• Performs routine housekeeping tasks to maintain and enhance the cleanliness and organization of products and the retail sales area.
• When working the parts counter, follows all dealership procedures for processing cash, credit card, and check transactions accurately.
• Follows up on parts shortages and expedites orders by reporting issues to the Parts Manager.
• Maintains knowledge of merchandising practices and assists with product displays and inventory presentation.
• Assists in handling customer complaints and concerns, ensuring issues are resolved to the satisfaction of both the customer and the dealership.
• Adheres to all company policies and common-sense safety practices at all times.
• Performs additional duties and responsibilities as assigned by the Parts Manager.

SKILLS

• Excellent customer service skills, including politeness, confidence, tact, patience, and diplomacy when handling complex or confidential situations.
• Strong verbal and written communication skills with the ability to interact effectively across all levels of the organization.
• Proven problem-solving abilities and the capability to make sound independent decisions.
• Ability to maintain professional and courteous relationships with customers, vendors, and team members.
• Strong organizational and time management skills with the ability to meet deadlines and manage multiple priorities.
• Demonstrates a high level of project management, accountability, and attention to detail.
• Ability to work independently while contributing positively to a team environment.

• High school diploma or GED.
• Previous automotive or off-road parts experience (REQUIRED).
• Strong knowledge of aftermarket off-road products and vehicle applications.
• Familiarity with inventory systems and point-of-sale software.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry skills.
• Valid driver’s license.
• Ability to lift up to 50 pounds.
• Standing, bending, and moving for extended periods.
• Ability to work in warehouse and retail environments.