Customer Service Representative in Henrico, Virginia at Acoustical Solutions LLC

Customer Service Representative
Be the voice that turns questions into solutions!
Are you a high-energy problem solver who loves helping people? Join our team as a Customer Service Representative and become the first point of contact for customers seeking answers, guidance, and an outstanding experience. In this fast-paced role, you will build relationships, solve challenges, uncover opportunities, and help customers find the right solutions.
What You’ll Do
• Manage a high volume of calls, voicemails, emails, and customer inquiries with confidence and care.
• Listen closely, identify customer needs, and deliver timely, practical solutions.
• Troubleshoot questions and complaints while maintaining excellent service standards.
• Connect customers with technical team members when specialized support is needed.
• Spot sales leads and upsell opportunities that genuinely meet customer needs.
• Build lasting customer relationships through open, interactive communication.
• Use customer feedback to help improve products, services, and the customer experience.
• Track assigned data and participate in daily management, problem-solving, and continuous-improvement activities.
What You Bring
• At least three years of customer service experience.
• An associate degree in a related field or relevant manufacturing or ERP experience; a bachelor’s degree is preferred but not required.
• Strong Microsoft Office skills; ERP data-entry experience is a plus.
• Excellent written and verbal communication, follow-through, and attention to detail.
• Strong mathematical, geometric, and algebraic skills for surface-area and application-rate calculations.
• A positive attitude, patience, empathy, and a willingness to go the extra mile.
• The ability to multitask, prioritize, learn quickly, and stay calm in a fast-paced environment.
Work Environment & Schedule
This non-exempt, in office based position involves extensive desk, computer, and phone work. Flexibility to work extended hours may be needed to support customers nationwide. The role may occasionally enter construction or warehouse environments and requires the ability to lift 25 pounds and wear appropriate personal protective equipment when required.
Ready to Make Every Customer Interaction Count?
If you are energized by solving problems, building relationships, and creating exceptional customer experiences, we want to hear from you. Apply today and bring your communication skills, curiosity, and can-do attitude to our team!