Head of Pool Operations in Columbus, Ohio at NEAT PARTNERS INCORPORATED

Job Title: Head of Pool Operations & Lead Technician

Location: Columbus, Ohio

Company: NEAT Pools

Build and Lead a Growing Pool Service Company

NEAT Pools is seeking an experienced pool professional to become the Head of Pool Operations & Lead Technician for our growing pool service division.

This is a unique leadership opportunity for someone who wants more than just another pool service job.

In this role, you will serve as both the operational leader of the company and the senior technician responsible for servicing customers, setting quality standards, developing systems, and helping build the future of NEAT Pools.

As the company grows, this role will evolve into a true operational leadership position with increasing responsibility over technicians, scheduling, training, customer experience, and business growth.

Compensation

Full-Time Salaried Position - Best in the Industry Pay + Performance Incentives

About NEAT Pools

At NEAT Pools, our mission is to provide homeowners with a professional, reliable, and stress-free pool service experience.

We specialize in:

• Weekly Pool Maintenance

• Pool Openings & Closings

• Pool Repairs

• Equipment Installation

• Water Chemistry Management

• Residential & Commercial Pool Services

We are building a company known for professionalism, communication, and exceptional service.

Position Overview

This position combines field leadership and operational management.

Initially, the majority of your time will be spent performing and overseeing pool services in the field while helping establish operational systems and standards.

You will be the person responsible for ensuring every customer receives exceptional service while helping ownership grow and scale the company.

This is a hands-on leadership role.

If you're looking for a management title without being in the field, this position is not for you.

If you want the opportunity to lead, build, improve systems, and help grow a company from the ground up, we want to talk to you.

What You'll Be Responsible For

Senior Pool Technician Responsibilities

• Complete weekly pool maintenance visits

• Perform pool openings and closings

• Diagnose pool equipment issues

• Troubleshoot pumps, filters, heaters, automation systems, and plumbing issues

• Balance and manage pool chemistry

• Perform repairs and equipment installations

• Document services and communicate with customers

• Identify repair and upgrade opportunities

Operations Leadership Responsibilities

• Oversee daily operations of the pool division

• Help build and improve company SOPs

• Maintain service quality standards

• Ensure routes are completed efficiently

• Monitor customer satisfaction

• Conduct quality control inspections

• Assist with scheduling and route optimization

• Support hiring and onboarding efforts

• Help train future technicians

Customer Experience Responsibilities

• Serve as the primary operational leader for customers

• Resolve service concerns

• Conduct customer quality assurance follow-ups

• Ensure customers receive service reports and communication

• Maintain strong customer relationships

• Help generate reviews and referrals

Business Growth Responsibilities

• Identify operational improvements

• Improve route density and efficiency

• Assist with sales opportunities

• Support recurring service growth

• Help develop the long-term vision for the pool division

Qualifications

Required

• 5+ years of professional pool service experience

• Extensive knowledge of pool chemistry

• Strong troubleshooting and diagnostic skills

• Experience with pool equipment repairs

• Experience performing pool openings and closings

• Valid driver's license

• Strong customer service skills

• Ability to work outdoors in varying weather conditions

• Ability to lift equipment and perform physical labor

Preferred

• Team leadership experience

• Service management experience

• Route management experience

• Training and coaching experience

• Experience using service software platforms

• Experience helping grow a service business

Who Will Thrive In This Role

We are looking for someone who is:

✓ A pool expert

✓ A strong communicator

✓ A natural leader

✓ Highly organized

✓ Customer-focused

✓ Solutions-oriented

✓ Self-motivated

✓ Interested in building something long-term

✓ Comfortable both in the field and in leadership

What Success Looks Like

Within your first year, you will help:

• Build a world-class service operation

• Improve customer retention

• Increase route efficiency

• Establish service standards

• Improve technician training systems

• Grow recurring service revenue

• Help NEAT Pools become one of the most respected pool service companies in Central Ohio

Why Join NEAT Pools?

• Leadership role with growth potential

• Opportunity to help shape the future of the company

• Direct access to ownership

• Modern systems and technology

• Best-in-industry compensation structure

• Performance incentives

• Opportunity to build and lead a team

• Long-term career advancement

How To Apply

We're looking for someone who wants to help build a company, lead by example, and create an exceptional customer experience. If you're ready to take ownership, lead from the front, and help grow something special, we'd love to hear from you.

We’re hiring QUICKLY for the upcoming season! Send your resume to brittany@theneatpartners.com and a quick note about your pool service experience and why you’d be a good fit. You can also send your resume to our social media channels:

• Instagram: @neat.pools

• Facebook: Neatpools