Corporate HR Manager (Bilingual) in Santa Fe, New Mexico at Heritage Hotels & Resorts Corporate Office

About Heritage Companies

At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We’re proud to offer a workplace centered on the experience of our employees, encouraging growth and upward movement across our hotels, restaurants, and destinations. Team members enjoy special perks throughout the state, from hotel and spa discounts to savings at all Heritage restaurants, ensuring every member of the Heritage family feels connected, cared for and part or something extraordinary.

Why This Role Matters

We are seeking a bilingual Corporate Human Resources Manager based in Santa Fe, New Mexico, who thrives in a hospitality environment and leads with a strong service heart. This role serves as a visible, hands-on partner to Santa Fe operational leaders, the Corporate Director of Human Resources, and team members across Heritage Companies. The Corporate Human Resources Manager supports the full employee lifecycle while ensuring HR programs, policies, and practices reflect our core values, comply with employment laws, and strengthen the employee experience. The ideal candidate is fluent in both English and Spanish and comfortable working directly with employees and leaders at all levels. This position balances strategic workforce planning, employee relations, and compliance oversight with a consistent presence across our Santa Fe properties, building trust, supporting leaders in the field, and helping create workplaces where team members feel supported, engaged, and empowered to deliver exceptional guest experiences.

What You’ll Do

• Serve as a trusted advisor to managers and employees on employee relations matters.
• Support performance management processes, coaching leaders on feedback, discipline, and development.
• Investigate and resolve employee concerns in a fair, timely, and legally compliant manner.
• Maintain accurate employee records in HRIS systems.
• Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, ACA, EEO, etc.).
• Develop, maintain, and communicate HR policies and procedures.
• Support audits, reporting, and regulatory filings as required.
• Support leadership development, training programs, and succession planning.
• Promote employee engagement, recognition, and retention initiatives.
• Partner with senior leadership, fellow Corporate HR Managers & the Corporate Director of HR to align HR strategies with organizational objectives.
• Provide guidance on workforce planning, organizational design, and change management.
• Supports compensation and benefits processes, including merit and bonus cycles, benchmarking, internal equity, and vendor coordination.
• Analyze HR metrics and trends to inform decision-making and continuous improvement.
• Travel regularly by automobile to multiple Heritage properties throughout the State of New Mexico to support HR operations, employee relations, training, compliance, and leadership initiatives.
• Maintain a high level of positive and professional approach with employees, coworkers, and guests.
• Work closely with management and employees across the portfolio to improve work relationships, build morale, and increase productivity and retention.
• Assist team building activities and morale building projects for the company.
• Always maintain confidentiality of Human Resources information.
• Performs other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Free employee parking!
• Support the 2nd largest private employer in New Mexico!
• Make a direct impact on employee wellbeing across our portfolios!
• Growth and development opportunities!
• Inclusive, people-first culture!

HC10

• High school degree or equivalent is required.
• SHRM-CP / SHRM-SCP or PHR / SPHR preferred but not required.
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 3+ years of progressive HR experience.
• Corporate, multi-location, or high-growth environment experience preferred.
• Experience working with Paylocity or other HRIS systems preferred.
• Strong knowledge of employment law and HR best practices.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to handle sensitive information with discretion and professionalism.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in HRIS platforms, Google Workspace, and other reporting tools.
• Maintain a valid driver’s license and meet company insurability requirements, as driving is an essential function of this role.
• Bilingual (English/Spanish) skills preferred, but not required.