Field Service Technician in Schaumburg, Illinois at SMG Hunter LLC

Job Summary:
The Hunter Foundry Field Service Technician is responsible for providing on-site installation, repair, maintenance, and technical support on Hunter Foundry Machinery. The role involves troubleshooting complex systems, ensuring equipment operates efficiently, and delivering exceptional customer service to clients.

Key Responsibilities:

1. Installation, Start-up and Maintenance:
   • Install, inspect, and test equipment or machinery at customer sites.
   • Start-up machinery at customer sites.
   • Perform routine maintenance and preventive care to ensure optimal equipment performance.
2. Troubleshooting and Repair:
   • Diagnose and resolve technical issues with equipment or systems.
   • Replace defective components and recommend upgrades or improvements as needed.
   • Consults with Hunter Foundry engineering personnel to resolve unusual problems in system operation and maintenance.
3. Customer Support:
   • Provide technical assistance and training to customers regarding equipment use and maintenance.
   • Maintain a professional demeanor while addressing client concerns or questions.
4. Documentation and Reporting:
   • Prepare detailed daily and end of project service reports, including maintenance records and parts used.
   • Document all actions and provide feedback to internal teams to improve product reliability.
5. Safety Compliance:
   • Follow safety protocols and ensure compliance with company and customer safety standards.
   • Identify and mitigate potential hazards on job sites.
6. Travel:
   • Travel to customer locations, often on short notice, to perform service work.
   • Manage schedules and prioritize service calls to meet deadlines.

• Education:
  • High school diploma or equivalent (required).
  • Associate’s degree or technical certification in mechanical field preferred.
• Experience:
  • 5+ years of experience in field service or equipment maintenance.
  • Experience with Foundry molding equipment is a plus.
• Skills:
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Proficient with tools, diagnostic equipment, and software.
  • Ability to read and interpret blueprints, schematics, wiring diagrams, and technical manuals.
  • Knowledge in electrical systems, hydraulics, and pneumatics.
  • PLC A B & GE (Program) monitoring, downloading, and/or troubleshooting experience a plus but not required.

  Physical Requirements:

• Ability to lift up to 50 lbs.
• Comfortable working in various environments, including confined spaces and heights.
• Willingness to work irregular hours and be on-call as needed.

Work Environment:

• Primarily field-based with exposure to industrial settings.
• Frequent overtime is required.

Additional Requirements:

• Valid driver’s license with a clean driving record.
• Valid passport for international work.
• Ability to pass background checks and drug screening.
• Position requires 80% travel with occasional international travel.
• Self-starter Be able to adapt to changing work schedules to accommodate the customer
• Basic knowledge of Microsoft Office, IE Word, EXCEL, etc.