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Support Generalist in Noida, Uttar Pradesh at Rightsline Inc

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Rightsline Inc
Noida, Uttar Pradesh, 201301, India
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Job Description

Job Description – Support Generalist


About Rightsline:


At Rightsline, we are redefining how the global media and entertainment industry manages and monetizes intellectual property. Since 2012, Rightsline has been trusted by some of the world’s most influential studios, broadcasters, and content owners to simplify the complex world of rights and royalties through powerful, intelligent technology.


Our cloud-based, fully integrated platform provides a single source of truth for managing rights, royalties, contracts, and financial workflows across markets, territories, and distribution channels. By bringing together data, automation, and collaboration in one configurable ecosystem, we enable organizations to unlock the full value of their content portfolios while operating with greater transparency, efficiency, and control.


At Rightsline, we combine deep industry expertise with cutting-edge technology to solve complex challenges at scale. Our teams work at the intersection of technology, media, and innovation—building solutions that power the business of content worldwide.


Joining Rightsline means becoming part of a collaborative, forward-thinking environment where your ideas, expertise, and contributions directly shape the future of rights and royalties management. If you are passionate about building impactful technology and working alongside talented global teams, Rightsline offers the platform to grow, innovate, and make a meaningful difference.


What You Will Own:

Ticket Management:

Manage and resolve support tickets via software configuration, reporting, and database queriesTriage issues into appropriate categories based on guidance and rules

Customer Satisfaction:

Identify and assess customer needs to achieve satisfactionBuild trust through open and interactive communication


Technical Support:

Troubleshoot and assist customers with API issues and requestsAssist with virtual customer training sessions and webinars

Collaboration:

Work with internal teams to resolve customer tickets within internal SLAsParticipate in customer ticket prioritization meetings

Documentation and Knowledge Management:

Provide accurate and complete information using the right methods and toolsKeep records of customer interactions via provided toolsAssist with documentation for knowledge base articles as needed *Collaborate with cross-functional teams*Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks


What You Bring:

1+ years experience in a B2B technical support role.BCOM,BBA, BA & MBA would be preferred.Ability to write clearly and concisely, and communicate instructions or explanations appropriately.Proficiency in reading and writing in English is required.Strong sense of ownership and proven ability to adapt.Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.)Proficient in Excel and data manipulationUnderstanding of SQL and database practices.Excellent communication and customer service skillsAbility to troubleshoot and resolve technical issuesStrong problem-solving and analytical skillsExperience with ticket management systems and software configurationAbility to work collaboratively with internal teams and build sustainable customer relationships


Work Environment & Expectations:

Noida/NCR basedDemonstrates flexibility to work in required shifts.Compliance with security and remote working policies


Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success.
We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:

Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour lawsComprehensive Group Medical Insurance covering employees and their eligible dependentsGroup Personal Accident Insurance for enhanced financial securityIn-office meal benefits, including sponsored breakfast, lunch, and evening snacks Hybrid work model with clearly defined collaboration daysFlexible working hours, role-dependentStructured and transparent leave policyCareer growth and advancement opportunities within a rapidly scaling global SaaS organizationContinuous learning, upskilling, and leadership development supportQuarterly employee engagement initiatives, along with celebrations and recognition programs


You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.


Information Security & Compliance Responsibilities:

Adhere to ISMS policies and proceduresProtect confidential and customer dataReport security incidentsParticipate in compliance trainings and audits


Data Privacy & Confidentiality:

Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.


Access & Control Responsibilities:

Follow role-based access control principlesSafeguard credentialsEnsure authorized system usage


Equal Opportunity Statement:

Rightsline is an equal opportunity employer committed to diversity and inclusion.


Disclaimer:

This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.

Job Location

Noida, Uttar Pradesh, 201301, India

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