Practice Manager - Lexington, SC in Lexington, South Carolina at Bela Family Dentistry

It’s time to dominate your future. Bela Family Dentistry is looking for a purpose driven Practice Manager motivated to provide exceptional dental care. This position is a perfect opportunity to join an organization that will value and reward your stewardship with competitive salaries and top-notch incentives.

Come be #betteratbela and experience our unmatched culture.

Bela Family Dentistry is a professional doctor-founded dental organization delivering exceptional patient care through service and love. Our fee for service approach allows us to partner with our patients to achieve their oral health goals while creating an exceptional experience.

The role of the Practice Manager is to be responsible for managing the work of all clinical and non-clinical team members in operational aspects to provide quality performance as well as deliver excellent customer service in line with company strategy, goals and values. Provide support, direction and training to enhance performance, skills and knowledge of team members within the practice.

The essential functions include but are not limited to the following:

HUMAN RESOURCES/TEAM MANAGEMENT

Select candidates for interview, obtain references, participate in or conduct interviews as appropriate for all practice positions. On board new team members. Team development & training. Team performance management. Set goals and administer individual performance appraisals. Review and approve payroll. Manage vacation, time and attendance for team. Employee Relations & managing conflict.

Manage grievances and disciplinary issues. Encourage and foster an effective teamwork approach. Maintain personnel files. Ensure staff adheres to all policies and procedures. Partner with Marketing Manager on all marketing initiatives.

CUSTOMER SERVICE

Ensure team delivers an exceptional experience to every patient. Actively ensure patient satisfaction and 5-star service. Ensure the practice is clean and well maintained at all times.

MANAGERIAL AND FINANCIAL

Lead monthly practice meetings. Create and communicate a budget. Prepare and present monthly/weekly business reports as necessary. Oversee appointment books and practice continuing care systems. Manage practice correspondence and administration. Effectively communicate with all key business relationships. Employ marketing and networking strategies to grow the practice. Ensure team and dentists operate within all company policy and procedures.

Have systems in place to delegate practice management roles during holiday leave and sickness absence to ensure daily running of the practice. Ensure full OSHA and HIPAA compliance by all team members. Adaption of management skills to meet practice needs/requirements. Ensure all business and clinical team carry out their duties in line with organizational policies, procedures and job descriptions.

BUSINESS FOCUS

Activity management to meet daily production and collection goals. Manage controllable costs in line with budgets. Efficiently manage small projects as required to deliver new systems and procedures to time and within agreed budgets. Ensure the team is trained and fully informed about planned changes to systems and procedures. Identify and recommend areas for improvement and communicate to the Leadership team with supporting and background information and benefits.

PERSONAL DEVELOPMENT

To participate in own yearly appraisal. To assess own educational/training needs and explore opportunities for maintaining and updating own professional knowledge and skills.

Key Competencies:

Customer Focus- delivers legendary service that meets and exceeds all customers' expectations. Ethics & Integrity- adheres to Company values, beliefs and principles during good and bad times. Composure- remains calm, maintains perspective and responds in a professional manner when faced with tough situations.

Personal Learning- takes personal responsibility for the continuous learning of new knowledge, skills and experiences. Dealing with Ambiguity- able to successfully function during times of uncertainty and changing priorities. Decision Making- makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment. Interpersonal Savvy- builds effective relationships with all people; up, down and sideways, inside and outside of the Company. Results Oriented- gets results and achieves goals. Setting Direction-establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies. Leadership Courage- willing to take a managed risk to drive the business forward. Creating the Environment- develops a positive, respectful, productive and professional work environment. Building and Maintaining Relationships- establishes positive connections with others so as to facilitate the attainment of business results. Developing for the Future- continuously develops the competencies of both self and others. Organizational Savvy- understands and effectively leverages the organization to accomplish business and unit goals. Achieving Measurable Results- consistently exceeds goals, dedicated to exceeding the expectation of internal and external customers.

Minimum Qualifications (Knowledge, Skills, and Abilities):

Undergraduate degree preferred. Minimum of 5 years working in a dental practice, with 2 years in dental practice management preferred OR equivalent in education and/or industry experience. Excellent communication skills both verbal and written for audiences from all levels within the organization. Ability to speak and write clearly and effectively. Ability to build rapport with employees. Ability to foster a cooperative work environment. Ability to lead by motivating, developing and directing team.

Excellent interpersonal and conflict resolution skills. Sound decision-making skills, drive and desire to succeed. Active and attentive listening skills. Displays strong work ethic. Ability to manage multiple and varied tasks simultaneously. Pays attention to detail. Flexibility. Displays strong organizational skills. Dependability. Ability to travel as business needs dictate. Experience with Dentrix dental software and Microsoft Office preferred.

This position offers a great work environment with a competitive compensation and benefits package including 401k, medical, vision, life and short-term disability insurance, and PTO. If this is your perfect fit, please respond with a cover letter, and current resume including 3 professional references.

Bela Family Dentistry is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.